Inactive

The Operations Center Office of Crisis Management and Strategy (CMS) has a requirement for the procurement of an Emergency Incident Management SaaS in order to efficiently respond to, manage, and coor... The Operations Center Office of Crisis Management and Strategy (CMS) has a requirement for the procurement of an Emergency Incident Management SaaS in order to efficiently respond to, manage, and coordinate response within the Department of State and with multiple interagency partners. CMS is responsible for the agency’s overall preparedness for and response to incidents affecting U.S. missions and American citizens overseas. In addition, CMS is also responsible for coordinating offers of international assistance during domestic incidents with the Federal Emergency Management Agency (FEMA) and the Office of Emergency Management (OEM). To manage and coordinate all these disparate crisis operations, CMS currently uses email, spreadsheets, SharePoint, and phone calls which are an inefficient means of tracking and do not provide for automated coordination with interagency partners such as FEMA From December 31, 2019-June 5, 2020, CMS was in continuous 24 hour task force operations in response to the attack on Embassy Baghdad and COVID-19 repatriation efforts which resulted in over 100,000 U.S. citizens evacuated. During this time, CMS coordinated response efforts with at least nine different federal agencies using only email and phone calls since Department of State SharePoint infrastructure does not allow for interagency access. The need for a comprehensive emergency management system that can both coordinate response efforts, enable live data sharing, and robust tracking capabilities has become even more pronounced. Included with this SaaS is on-site help desk support which is scalable should a crisis require additional support services.