The Contractor, at a minimum, shall provide the PSOB Office with the following services that relate to all PSOB death, disability, and educational (as needed) assistance claims. Maintain and operate t... The Contractor, at a minimum, shall provide the PSOB Office with the following services that relate to all PSOB death, disability, and educational (as needed) assistance claims. Maintain and operate the BJA PSOB Customer Call Center Provide case file management Provide customer resource assistance Paralegal support services