This is a telephony solution for a corrections environment requiring service for 200 local, on-site user devices. The system must provide call routing to defined business groups, with supervisors able to monitor calls and agent status, and record/playback inbound and outbound calls. Agents require basic call control features and restricted outside access via controlled speed dial lists. The solution must integrate with a specified call recording system and with a company database like SAP S4/HANA via API. It also requires real-time and historical reporting, voicemail for supervisors only, and call routing that changes based on business hours and holidays.