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REQUEST FOR INFORMATION (RFI) Homeland Security Investigations (HSI) - Investigative Case Management (ICM) ICEHSIICM-10.8.2021 October 8, 2021 A. BACKGROUND/PROGRAM DESCRIPTION The United States Immig... REQUEST FOR INFORMATION (RFI) Homeland Security Investigations (HSI) - Investigative Case Management (ICM) ICEHSIICM-10.8.2021 October 8, 2021 A. BACKGROUND/PROGRAM DESCRIPTION The United States Immigration and Customs Enforcement (ICE) is the largest investigative branch of the Department of Homeland Security (DHS). As part of ICE, Homeland Security Investigations (HSI) is a critical asset in accomplishing the ICE mission and is responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within and out of the United States. HSI is continuing the process of transforming its Information Technology (IT) investment approach and processes for acquiring and delivering enhanced investigative capabilities to its 9,500-person global workforce. To this end, the ICE adopted and adapted the “Treasury Enforcement Communications System (TECS) Modernization” Program and has created an information technology solution that provides a broad set of mission focused functions as a replacement for the Customs and Border Protection (CBP)-managed legacy TECS system. This “ICE TECS Modernization” system now provides the core toolset used by HSI agents worldwide to develop and document their criminal investigations. Investigative Case Management (ICM) is one part of the ICE TECS Modernization system. The functionality includes: Case Management – management of information relevant to investigative cases, including management of investigative cases, investigative reports, statistics and approval workflows; Subject Management – management of information relevant to the various subjects under investigation, including people, businesses, vehicles, etc., and includes the sharing of subject information with CBP for lookout and seizure tracking purposes; Search – ability to conduct unified searching across multiple systems both internal and external to ICE, primarily regarding subject-related information (for example, field of attributes built around a subject, including alias’, that provides information at a sub-level and as an entity), around, and in support of investigative processes as well as supplying this data to additional consuming systems within ICE, for example, Law Enforcement Information Sharing Services (LEISS), etc.; Data Warehousing – ongoing management of an HSI data repository which supports both the routine and ad-hoc reporting needs of ICE/HSI as well as the sharing of permitted information with external international, national, state and local/tribal law enforcement agencies. Employ federal standardized data formats, such as National Information Exchange Model (NIEM) to enhance DHS’s ability to collect data, and support information sharing across national law enforcement communities. ICM Initial Operating Capabilities (IOC) were delivered to HSI on June 26, 2016 and have been continued with regularly scheduled (monthly) enhancement / bug fix releases resulting in delivery of the Full Operating Capability (FOC) on August 20, 2017. Regularly scheduled enhancement/bug fix releases, in support of Operations and Maintenance (O&M), have and will continue. ICE Office of the Chief Information Officer (OCIO) and HSI have a requirement for continuing the enhancement and culture of innovation developed during the delivery of ICE TECS Modernization, where the needs of investigative personnel can be quickly realized, often within a matter of weeks. Continuing improvements to ICE’s Agile efforts will be enabled via the (December 2018) adoption of ICE cloud-based hosting and the ICE Development / Operations (DevOps) toolkit, as well as the continued leveraging of a business-centric approach to system design, which optimizes the adoption of common functionality and reduces the overall complexity associated with systems maintenance. B. PURPOSE OF REQUEST FOR INFORMATION THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued IAW FAR 15.201(c)(7) and is solely for market research, planning and information purposes only and is not to be construed as a commitment by the Government to issue a subsequent solicitation (Request for Proposal, etc.). This RFI does not commit the Government to contract for any supply or service. ICE is not seeking proposals at this time. Further, ICE will not accept unsolicited proposals in response to this RFI. Participants in this market research are advised that the U.S. Government will not pay any costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party's expense. Responses to this RFI will be used to identify potential sources, vehicles and set asides for specific small business classifications. Therefore, while not responding to this RFI does not directly preclude a vendor from participating in a future solicitation, not responding to this RFI could impact procurement decisions that affect a vendor’s ability to participate in future solicitation(s) as a prime. The purpose of this RFI is to: Identify vendors and their products and/or services that can provide a comprehensive, cloud-based Investigative Case Management System including software, project management, configuration, integration, and data management. ICE will consider RFI responses to maintain or replace the current system using one of the following approaches: Software for Service case management system customized to the needs of ICE; Off-the-shelf case management system, customized to meet the needs of the ICE; A highly configurable case management system, properly configured to the needs of ICE; A custom-developed case management system; A custom case management system developed with business process automation tools. ICE may use the responses to this RFI in developing a procurement strategy. ICE will weigh the capability, quality and expected lifecycle of the proposed solution, technical environment, flexibility and adaptability to future needs, the quality of the implementation plan, time to implement, total cost of ownership of the system, and the level of risk in consideration of the formal procurement strategy. The information provided in this RFI is subject to change and is not binding on the Government. All submissions become the property of the Government and will not be returned. Responses to the RFI may be used to develop Government documentation. Responses to this RFI may be reviewed by Government technical experts drawn from staff within DHS/ICE and other Federal agencies. C. DESCRIPTION/SCOPE OF WORK The ICM portion of ICE TECS Modernization is to deliver ICM functionality. Currently, ICE employs commercial software, Palantir Technologies, Inc.’s Gotham Product, which has been customized specifically for HSI’s operational needs. In response to this RFI, participants are encouraged to propose alternate solutions which can meet the requirements. Current and future releases of any ICM used by ICE are required to have system maintenance and support services for the purpose of applying adaptive, perfective and corrective maintenance to the application as well as operating and maintaining the ICM infrastructure, and delivering customized enhancements, as necessary to respond to congressional mandates and other expanded or enhanced performance requirements. Support for other ICE TECS MOD components and functionality, such as External Interface and Digital Media Management, are outside the scope of this requirement. ICM’s broad base of functionality includes (but is not limited to): Creation and management of ICE/HSI investigative cases and documents. Creation and management of HSI subject records that include information related to persons, vessels, vehicles, aircrafts, businesses, and other thing(s). Linking of subject records to reports of investigation (ROIs) and investigative cases. Creation and management of lookout records shared with CBP. Performing investigative research via system interfaces both internal and external to ICE and DHS. Creation and management of case statistics (i.e., arrests and seizures). Capture and management of administrative data (such as agent work hours on cases). Generating operational reports on case-related data. Mobile capabilities. The Contractor shall comply with all ICE charters, policies, procedures and plans, processes, manuals, models, and guides. Interested Vendors are requested to submit a white paper, briefly addressing each of the following: Technical Questions: Provide a brief description of your product/solution. Is your company FEDRAMP Certified as a Cloud Service Provider (CSP)? Provide a brief description of the number of organizational customers that have acquired the precise product/solution you propose to use/configure/modify to meet ICE requirements, the daily transaction volumes for each organizational customer and the number of users at each organization (if known), along with the specific "mission" or application for which your product/solution is used by each organizational customer and the date when your product/solution began production operations with each organizational customer. Does your system adhere to current criminal justice standards such as the Department of Justice (DOJ) Global JXDM, CJIS security policy compliance and the National Information Exchange Model (NIEM) and technology standards as relating to: a. Access control b. Data retrieval c. Data storage d. Data transfer e. Report generation? If so, describe. Is your system implemented and in-use in a law enforcement or Government production environment for investigative case management? If yes, identify each and all organizational customers/system name and references including contact information (i.e. LAPD, ICE, FBI) as well as when the system reached full operational status with each law enforcement user. If yes, provide a POC for up to 3 of the Law Enforcement or Government Agencies. Identify core system licensing costs, module licensing costs, and user licensing costs if applicable and describe your licensing structure (term, perpetual, etc.) and any licensing agreement benefits or limitations (i.e., proprietary limitations). How do you charge for Operations and Maintenance (O&M) services following the initial deployment of your product/proposed solution, and what services are included in your standard O&M package(s)? Describe your solutions implementation model. For example, is your company the sole implementer or are other companies also able to implement your product? Provide a brief explanation. Examples may include ability to train/certify government developers to maintain; evidence of third-party companies being able to support; etc. If your product is open source or includes a high-level development language and/or adapter development/integration capability, is training (as described above) available for both the product’s end users and ICE/contactor engineering and technical support teams? Provide an estimated time frame for implementation considering requirements analysis, development, testing and data migration. Describe company’s preferred product implementation road map. Describe how software development for customizations (i.e., modifications) would be conducted and managed, if required. Describe your system's approach to interfaces, specifically any existing interfaces to law enforcement/other significant entities currently in production and the ability to add new interfaces. What are the data rights of your product, including ownership of the source code, in the event of company bankruptcy, sale of company, relationship with customer ends, etc.? Is any part of your system or proposed solution proprietary? If so, please describe. Describe your systems ability to support a large, complex database of both new and migrated data. Does your product/solution allow ICE the capability to extract, integrate, and analyze its data using whatever tools and repositories best serve ICE needs. If so, please describe your approach to data transparency? Describe your system’s ability for users to function in an offline mode (mobile application or computer out of range, no network connectivity in a location, etc.). Is your product/solution a web-enabled system that adheres to DHS/ICE architecture standards? If so, please describe. If relevant to your solution, can you implement a “cloud friendly” architecture which supports dynamic scalability and are there planned cost reductions which can be achieved via reserved instances or future year commitments. The government expects new acquisition to be IPv6 native in their implementation. Please explain if, and how, your product/solution may support this requirement? Can your product/solution integrate with email and third-party messaging capabilities? If so, please describe. Can your Case Management System solution(s) be readily integrated with other systems i.e. Document or Media Management Systems? If so, please describe. Describe how you demonstrate and verify system security. List active and passive measures. Describe your approach to redundancy of system and disaster recovery operations. Contracting Strategy Questions: Identify any contract type considerations associated with your solution (i.e., Commercial Non-commercial, Labor Hour, Firm Fixed Price, etc.). Describe your company’s licensing and / or pricing structure for its products and services. Are prices available on the GSA Multiple Award Schedule or another federal government contracting vehicle? Is your solution a commercial solution? Is it a commercial-off-the-shelf (COTS) solution? Briefly describe how much customization is available and the process for customization. Do you offer volume discounts (our user base will be 6,500 to 8,000)? Identify any costs associated with developing, or supporting the system (licenses, implementation, maintenance, and training). Identify costs associated with the product regarding any 3rd party software, including annual maintenance and licensing cost. Provide the number of Full Time Equivalent (FTE) technical staff that would be needed to support your Case Management System for a contract with a user base of 6000. This should include help desk staff, technical staff resources and instructional staffing for training. Identify approximate labor costs to support the system and cost to install/implement upgrades or customized enhancements. Is your company willing or able to provide a working prototype model of your software, with either full or limited functionality for the purpose of evaluating the proposed solution for its feasibility? Would your ability to provide a prototype increase if a government stipend were provided for this purpose. How much stipend is customary for a prototype presentation of this nature? Note that stipends are not intended to fully reimburse for costs associated with presenting the prototype, they are only intended to offset some of the costs of participation. D. RESPONDING TO THIS RFI Sources able to satisfy these requirements are invited to submit information describing their capabilities. Please limit submissions to a MAXIMUM of 15 pages (cover page, white paper, and product description(s)), inclusive of diagrams, photos, etc. White Papers should be submitted in Times New Roman, size 12 font, with single spacing. Multiple submissions are authorized to address various solutions. Each submission should follow the guidelines laid out the following sections: Cover Page (maximum 2 pages) Contact and company information Name* Title Company Name Number of years in business Brief overview of company history Number of employees Business type, North American Industry Classification System (NAICS) code and company size (other than small, small business, Service-Disabled Veteran Owned Small Business (SDVOSB), etc.) Personnel Security Clearance(s) Location Mailing address Phone number Website address Email address *Note that RFI responses shall designate a single Point of Contact for receipt of all information pursuant to this RFI. List of any GSA Contract or other Federal Contract appropriate to support this requirement (i.e., CIO-SP3, Alliant 2, GSA MAS IT 54151S). Name/type of technology or technologies proposed. Identify whether or not your company is willing to participate in a one-on-one session with the Government, demonstrating the capabilities of your proposed solution. E. QUESTIONS AND REQUESTS FOR ADDITIONAL INFORMATION Questions and requests for additional information shall be sent to DHS/ICE via email to misty.weinhold@ice.dhs.gov no later than Wednesday October 27, 2021 at 10:00AM local time in Washington D.C. Verbal questions will not be considered. Please include the RFI title “RFI QUESTIONS HSI - ICM – (Company Name)” in the subject line of your email and provide your electronic submission in Microsoft Word or Excel format. F. SUBMISSION INSTRUCTIONS Submissions shall be received no later than Monday, November 29, 2021 at 10:00AM local time in Washington D.C. Early submissions are encouraged. ICE reserves the right to review late submissions but makes no guarantee to the order of, or possibility for, review of late submissions. Please include the RFI title “RFI RESPONSE HSI - ICM – (Company Name)” in the subject line of your email and provide your electronic submission in Microsoft Word or PDF format. Any company proprietary information, performance capabilities, and/or future modification should be clearly identified and marked; please segregate proprietary information. Please be advised that all submissions become Government property and will not be returned. G. ONE-ON-ONE SESSIONS The Government, at its own discretion, may use the white paper responses received as the basis to identify candidates for the One-on-One sessions. The Government will not conduct One-on-One sessions with companies that do not submit a white paper in response to this RFI. Due to limited resources, every interested party that submits a white paper will not be guaranteed a One-on-One session. Therefore, interested parties are asked to provide substantive responses to the questions on the white paper. One-on One sessions will be conducted according to the ground rules identified below: Both the Government and interested party will communicate with honesty, integrity, and confidentiality. The Government will only accommodate one session per solution. No marketing efforts. The intent of this effort is to discuss solutions, issues and generate ideas affecting ICE’s Investigative Case Management requirements, not to discuss general company capabilities. Participation in this process is strictly voluntary. One?on?One sessions will generally last 1 hour. The content of the One?on?One sessions will be centered around the Industry Partner’s white paper and related matters, and areas, affecting Investigative Case Management in a law enforcement environment, not around specifics of the company. One?on?One sessions will most likely be conducted in a virtual environment using a teleconferencing tool like Microsoft Teams. One?on?One sessions will be scheduled on a first come, first serve basis. There will be a limited number of ten (10) time slots for the One-on-One sessions. We cannot guarantee that all session requests can be scheduled. Once all spots are filled, further requests may be accepted at the discretion of the Government. The Government will notify each RFI response whether they have been selected for a One-on-One session and if selected, the date, time, and location of the session.