Inactive

DHS OPO, on behalf of the Office of the Chief Financial Officer (OCFO) Financial Systems Modernization (FSM) Joint Program Management Office (JPMO) intends to obtain a dedicated Kofax Product Support ... DHS OPO, on behalf of the Office of the Chief Financial Officer (OCFO) Financial Systems Modernization (FSM) Joint Program Management Office (JPMO) intends to obtain a dedicated Kofax Product Support Expert for all technical support for any issues as well as solution inquiries. This includes 24x7 support for Severity level 1 &2 issues and on-site support as needed. The purpose of this requirement is to obtain dedicated a Kofax product support expert to help troubleshoot efforts and prevent future disruptions This work shall ensure Kofax MarkView SME support can be provided on an as needed basis determined by the FSMS team for all the Kofax Markview applications. The Kofax expert will provide evaluation of end users’ operational use of the system, evaluation of document preparation process, usage of document separator technology, evaluation of your Kofax system infrastructure including servers, hardware, and workstations or remote sites, evaluation of your exception handling process and frequent errors that occur. An inspection report defining the results of the services will be delivered. The report will document the areas that require immediate attention, Kofax recommendations to architecture and configuration modifications, new product installs, and upgrades to existing products with the intention of reducing costs, improving productivity, streamlining processes, and reducing inefficiencies.