This opportunity requires a qualified contractor to provide ongoing maintenance and technical support for two existing vertical carousel storage systems used by USCIS. The services include preventative maintenance, repairs, and responsive technical support to ensure the systems remain safe and operational. The contractor must use trained technicians within a defined geographic radius, as the original equipment manufacturer (Kardex/Remstar) holds exclusive control over necessary proprietary data and tools. No specific budget amount or performance location is mentioned in the description. The systems were installed in 2019 and are currently operational, with no non-bid or submission timelines provided.