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The Federal Emergency Management Agency (FEMA) is conducting market research on companies that provide over-the-phone telephonic interpretation services. When the President declares a disaster or huma... The Federal Emergency Management Agency (FEMA) is conducting market research on companies that provide over-the-phone telephonic interpretation services. When the President declares a disaster or humanitarian relief effort, FEMA’s National Processing Service Centers (NPSC) accept registrations from individuals and businesses for assistance from the designated geographical area via toll-free telephone numbers at its contact centers. FEMA is responsible for the accurate and efficient routing and processing of fluctuating disaster survivor call volume. The NPSC accepts calls from disaster survivors and then enter the disaster information into a database, as required. The scope of a presidentially declared emergency can range from natural disasters, humanitarian support, infectious disease events and/or any other assistance that may be provided under the Robert T. Stafford Disaster Relief and Emergency Assistance Act. FEMA requires the Contractor to ensure that over-the-phone telephonic interpretation services shall be available on a continuous basis 24 hours a day x 7 days a week x 365 days a year (24/7/365) to support its mission. Telephonic interpretation service providers shall address all languages spoken during normal periods of activity, and when call volume increases during disasters and humanitarian/special campaign efforts. In accordance with FEMA missions, our call agents receive calls on a 1-800 number, and then transcribe the information into FEMA’s databases. If the caller has limited English proficiency (LEP), then the FEMA agent will have immediate access to an interpretation support service. The FEMA agent can then establish a three-way conference call with the LEP and the interpreter. The interpreter shall then interpret the conversation. One of the most specialized and high-priority aspects of this requirement, is for the interpreter services Contractor to accurately interpret meaning for meaning of all calls made by persons with LEP. I appreciate your time to provide specific information about your company’s capabilities in supporting FEMA’s mission. The information provided will be used in our internal market research efforts to re-compete FEMA’s telephonic interpretation services requirement in early 2023. Please respond NLT 17:00 pm CST on than Monday, March 13, 2023. Please also provide a response if you are not interested to Felicia Castillo at felicia.castillo@fema.dhs.gov.