Inactive

ICE/OCIO has a business requirement to provide an IT Service Management (ITSM) platform as a service capable of delivering end to end IT service solutions and automations. The system must align with I... ICE/OCIO has a business requirement to provide an IT Service Management (ITSM) platform as a service capable of delivering end to end IT service solutions and automations. The system must align with IT Information Library (ITIL) best practices, capable of managing incidents, service requests, change requests, software, and hardware assets.