Inactive

ICE has a requirement to provide software maintenance support for existing ICE owned database licenses to provide 24-hour break fix support and security patching to ensure continued operation and up t... ICE has a requirement to provide software maintenance support for existing ICE owned database licenses to provide 24-hour break fix support and security patching to ensure continued operation and up to date security solutions for ICE applications supporting mission critical activities. The required products must provide ongoing product patching and an online ticketing system to report and track problems, as well as telephone access to expert support technicians.