This is a Request for Information/Sources Sought notice for DHS CBP market research only; it is not a solicitation and creates no procurement commitment. CBP seeks parties with the capability and capacity to provide systems administration and maintenance services for numerous CBP technology systems across the U.S. and internationally. The work includes supporting a 24/7 Maintenance Dispatch Center that logs service calls in ServiceNow and MAXIMO, issues work orders, and receives contractor status updates and Work Completion Forms. Interested parties should identify current contract vehicles and their small-business/socioeconomic status, including HUBZone, SDVOSB, 8(a), WOSB, or small disadvantaged business status. Responses are limited to 10 pages total and must be logically assembled with clearly identified sections.

DHS CBP issued this Request for Information/Sources Sought notice for market research only; it is not a solicitation, RFP, or IFB and creates no procurement commitment. CBP seeks interested parties with the capability and capacity to provide systems administration and maintenance services for numerous CBP technology systems across the U.S. and internationally, including responding to Maintenance Dispatch Center work orders, performing repairs/maintenance at CBP sites, and providing status updates and Work Completion Forms. Respondents should identify current contract vehicles and business classifications such as small business, HUBZone, SDVOSB, 8(a), WOSB, or small disadvantaged business. Responses must be submitted via email to DAWN.M.FORD@cbp.dhs.gov with the specified subject line and are limited to 10 pages total.