Inactive

Sources Sought Notification: This sources sought notification is issued for information and planning purposes only. This announcement is not a Request for Proposal (RFP) and does not commit the Govern... Sources Sought Notification: This sources sought notification is issued for information and planning purposes only. This announcement is not a Request for Proposal (RFP) and does not commit the Government to solicit or award a contract now or in the future. No solicitation is available at this time. The purpose of this notice is to conduct market research and to invite potential sources to submit detailed capability statements for the work described in this announcement. Background: The Department of Homeland Security (DHS) Immigration and Customs Enforcement (ICE) Office of Enforcement and Removal Operations (ERO) enforces the nation's immigration laws in a fair and effective manner. ERO identifies and apprehends removable aliens, detains these individuals when necessary and removes illegal aliens from the United States. In fulfilling this mission, ERO is concerned with the wellbeing of the thousands of undocumented immigrants who are processed through its detention facilities each year. ICE Health Service Corps (IHSC) serves as the health authority for ICE / ERO on all matters related to detainee health care. ICE / ERO / IHSC healthcare includes several distinct activities and services required by DHS to support the enforcement of immigration law and maintain national security. ICE acquired the eHR system to increase operational efficiency, enhance reporting capabilities, and improve the quality of detainee health care. The U.S. Public Health Service officers and contract medical professionals that comprise the IHSC use the eHR. Program management and execution for the eHR system is led by the ICE Office of the Chief Information Officer (OCIO). The ICE / OCIO eHR Program Office ensures the operation and maintenance of the eHR system. The eHR system is comprised of eClinicalWorks (eCW), Kalos CIPSTM Correctional Institution Pharmacy Software, KALOS eMARt Medication Administration Record software, Open Dental Software (for charting), Schick Dental (for imaging) and MedPAR2 Medical Payment software. This PWS does not include a request for correctional pharmacy, medication, dental or medical payment software but requires the vendor's eHR to be able to interface with KALOS software as well as the Open Dental, Schick Dental and ICE's custom developed medical payment system. The vendor's software product is required to be certified by the Office of the National Coordinator for Health Information Technology (ONC-HIT), which requires the vendor to maintain certified functionality during system integration through continuous testing. Also, the vendor is required to be certified by Certification Commission for Healthcare Information Technology (CCHIT) standards, and examined for functionality, compatibility with other Health IT systems (Ambulatory, Inpatient, Emergency department, behavioral health, Long Term and Post-Acute Care, electronic prescriptions), and security. Further, the eHR system consists of interfaces to internal, external, and archival data sources. Requirement: The eHR Enterprice License and Support procurement is to maintain annual support for the eClinicalWorks' (eCW) product suite. This is a correctional version software to meet the health care support needs of the IHSC for ICE detainees. This overall scope consists of the following: 1. eHR Enterprise License 2. eHR Tier 3 Support 3. eHR Upgrades & Enhancements 4. eHR Patient Portal 1. eHR Enterprise License: The Contractor shall provide Enterprice License for eCW maintenance support. Up to 350 users shall be considered "provider" licenses, as defined by the ability of an end-user to write a prescription or issues a medication. "Provider" roles include Doctor of Medicine (MD, DO), Physician Assistant (PA), Nurse Practitioner (NP), Pharmacist, Psychiatrist, and Dentist (DDS), DMS). The Contractor shall provide 400 "non-provider" licenses that support "looking notes" functionality. This includes Psychologist, Licenses Vocational Nurse (LVN), Licenses Practical Nurse (LPN), Licenses Clinical Social Worker (LCSW), and Dental Hygienist. The Contractor shall provide 250 "support" licenses will be used for accessing the eCW system. This includes Health Service Administrator (HSA), Certified Nurse Assistant, Pharmacy Technician, Medical Records Technician (MRT), Epidemiology, Health Informaticist, System Administrator/Analyst, and Management. 2. eHR Tier 3 Support. Contractor Tier 3 support shall include an eHR Enterprise Implementation Specialist (EIS) resource that has subject matter expertise with the configuration of correctional process flows from the vendor's eHR and system administration of its eHR. Support shall include assisting ICE Government and technical support contract employees with the operations and maintenance (O&M) of its eHR. On-site support resources shall have access to eHR technical staff on an as-needed basis. The Contractor's product shall utilize business objects that will be used to develop numerous reports for ICE. The Contractor shall also provide an eBO Developer to support ICE. The vendor's EIS and eBO shall include the following roles and responsibilities: 3. eHR Upgrades & Enhancements. The Contractor's correctional version of its electronic Health Records product shall be upgraded with similar enhancements as its commercial version. The Contractor shall allot eighty ninety (80) calendar days for User Acceptance Testing (UAT) within IHSC's test environment of its planned new correctional product release. At the end of the 80 calendar days of UAT, the Contractor will determine functionality that has been fully tested and deploy a new release consisting of fully tested new functionality. The Contractor shall aim to deploy new semi-yearly releases of its correctional version. The Contractor shall maintain all existing legacy data and IHSC's Configurations, Item Keys, and settings during the upgrade. All existing interfaces will be maintained. When assessing the list of enhancements requested by IHSC, the contractor will provide the estimated release number that a specific item will be deployed (e.g. next semi-yearly release, next annual release). If a promised enhancement is not completed within the next annual release, an analysis of issues related to that functionality will be done by the vendor and provided to IHSC. IHSC will then have the option of either revising the requirements for that functionality at no additional cost to IHSC or removing the requirement and receiving reduction to the estimated total cost of the enhance because of the work that the Contractor could not deliver within their next annual release estimate. The following upgrades / enhancements shall be assessed for the next correctional product upgrade that will be available commercially to all correctional licensees. Upgrades / enhancements requested by IHSC during the contract's period of performance shall not be considered a customized version of the product or a ‘one off' version that is only available for ICE use. All IHSC requested enhancements shall be vetted by the Contractor's correctional users' group and the Contractor to ensure that the requested enhancements are consistent with the vendor's and correctional users' needs. 4. eHR Patient Portal. To facilitate compliance with ICE Performance Based National Detention (PBNDS), ICE requires that each detainee leaving custody may gain access to their medical records through a patient portal. The patient portal shall be accessible via the Internet with a standard supported web browser (e.g. Chrome, Internet Explorer, Firefox, and/or Safari). The NAICS code for this requirement is 541512 with a size standard of $25 million dollars. The period of performance is the following: Base Period: September 15, 2019 - September 14, 2020 Option Period 1: September 15, 2020 - September 14, 2021 Option Period 2: September 15, 2021 - September 14, 2022 Option Period 3: September 15, 2022 - September 14, 2023 Option Period 4: September 15, 2023 - September 14, 2024 Please be advised that all submissions become the property of the Government and will not be returned. Responses to this notice are not offers and cannot be accepted by the Government for a binding contract. Vendors capable fo providing eHR software license and support that meet the requirements above are requested to submit written capability statements identifying the software and the specifications, not to exceed 5 pages, via email to Christie L. Harris, Contracting Officer, at Christie.L.Harris@ice.dhs.gov not later than 5:00 PM ET on April 19, 2019. All capability statements received will be considered and evaluated solely for the purpose of determining if any vendor is capable of providing eHR enterprise software license and support. This is not a solicitation and no solicitation is available at this time. All capability information must be in writing and provide clear, concise documentation indicating bona fide capabilities to provide the software and services required. Capability statements shall be furnished at no cost or obligation to the Government. Verbal responses shall not be considered. All questions concerning this notice shall be sent to Ms. Christie L. Harris, Christie.L.Harris@ice.dhs.gov no later than 8:00 AM ET on Monday, April 8, 2019.