Inactive

TITLE Maintenance Services for government owned GeoMx DSP System. SCOPE The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for 1 go... TITLE Maintenance Services for government owned GeoMx DSP System. SCOPE The Contractor shall provide all labor, material and equipment necessary to maintain and provide preventive maintenance for 1 government-owned GeoMx System Serial Number: 1903G0012. All maintenance services shall be performed on-site in accordance with the manufacturer’s standard commercial maintenance practices. TYPE OF ORDER This is a firm fixed-price purchase order. SPECIAL ORDER REQUIREMENTS PREVENTIVE MAINTENANCE The Contractor shall perform 3 planned preventive maintenances during the contract period. Technically qualified factory-trained personnel shall perform Service. Service shall consist of a thorough cleaning, calibration, adjusting, inspection, and testing of all equipment in accordance with the manufacturer’s latest established service procedures. All equipment shall be operationally tested through at least one (1) complete operating cycle at the end of the preventive maintenance inspection to assure optimum and efficient performance. EMERGENCY SERVICE On-site, emergency repair service visit shall be provided during the term of this contract at no additional cost to the government. Emergency service shall be provided during normal working hours, Monday through Friday excluding Federal Holidays. Upon receipt of notice that any part of the equipment is not functioning properly the Contractor shall within provide a one (1) hour initial response with a four (4) hour on-site response a qualified factory-trained service representative to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. Emergency service calls shall not replace the necessity for planned preventative maintenance. All labor and travel will be included. REPLACEMENT PARTS The Contractor shall furnish all required replacement parts at no additional cost to the Government, with the exception of consumables. Parts shall be new to original equipment specifications. Parts will be delivered the earliest next day. SOFTWARE UPDATES/SERVICE The Contractor shall provide Software Service and updates in accordance with the manufacturer’s latest established service procedures, to include telephone access to technical support for use of program software and troubleshooting of the operating systems, at no additional cost to the Government. The contractor shall receive advance approval for the installation of all software updates and revisions from the Government. Defective software shall be replaced at no additional cost to the government. The Contractor shall provide unlimited clinical technical telephone support (24hrs/day, 7 days/week) for troubleshooting for the instrument and clinical application support (M-F 8am-9pm), excluding Federal holidays. SERVICE EXCLUSIONS The Contractor shall not be responsible for any repairs necessitated by abuse, neglect, vandalism, Acts of God, fire or water. These repairs shall be the subject of a separate purchase order and shall not be performed under this contract. PERIOD OF PERFORMANCE This award shall have a base period of twelve (12) months with four twelve (12) month option periods. Base Period: January 23, 2021 – January 22, 2022 Option Period One: January 23, 2022 – January 22, 2023 Option Period Two: January 23, 2023 – January 22, 2024 Option Period Three: January 23, 2024 - January 22, 2025 Option Period Four: January 23, 2025 – January 22, 2026 PERSONNEL QUALIFICATIONS Technically qualified factory-trained personnel shall perform service to GeoMx System Serial Number: 1903G0012 in the CCC Genomics Core, Bldg. 37/Rm 2135, as covered by this contract. All primary service personnel shall have at least one backup support person with at least the same level of expertise on the equipment covered by this contract