Inactive

The Division of Intramural Research (DIR), Research Technologies Branch (RTB) (collectively “Program”) requires a service plan for various instruments/equipment (e.g., microscopes) manufactured by Lei... The Division of Intramural Research (DIR), Research Technologies Branch (RTB) (collectively “Program”) requires a service plan for various instruments/equipment (e.g., microscopes) manufactured by Leica Microsystems Inc. (“Leica” or “the vendor”). These instruments are able to obtain high resolution optical images with depth selectivity. These Leica instruments are constantly in use, and if they were disabled due to lack of maintenance or mechanical failure then the ability of the investigators in the DIR to conduct their research would be severely handicapped. To this end, the DIR requires a service agreement in place in the event an instrument should fail. Instrument downtime has a significant, adverse impact on research that must be reduced as much as possible. These instruments are critical to RTB research efforts and must be maintained at a high standard operability which requires preventative maintenance, calibrations, parts replacement, and software updates. Labor must be exclusively provided by OEM Leica Microsystem or officially authorized Leica Microsystems sources. Labor must show compliance with the NOI's Bill of Materials specifications (ie. PremiumCare service).