Headquarters (HQ)/Office of Information Technology (OIT) requires Service Now software license renewal to include modules such as Human Resources (HR), Information Technology Service Management (ITSM)... Headquarters (HQ)/Office of Information Technology (OIT) requires Service Now software license renewal to include modules such as Human Resources (HR), Information Technology Service Management (ITSM), and Information Technology Operations Management (ITOM) agency wide. These software licenses enable IHS users with IT, HR, and Operations that supports ticketing, administration, and management.