Inactive

The Marketplace Service Desk (MSD) provides Tier I Help Desk support to MITG application users, Health Insurance Marketplaces, State agencies, insurance companies, third party administrators (TPAs), a... The Marketplace Service Desk (MSD) provides Tier I Help Desk support to MITG application users, Health Insurance Marketplaces, State agencies, insurance companies, third party administrators (TPAs), and other healthcare stakeholders with the implementation and operational issues of the Affordable Care Act programs under CCIIO oversight. In 2021, CMS modified the preceding MSD task order to add services related to the No Surprises Act and supported the addition of the services through a Justification and Approval for an Exception to Fair Opportunity, as the work was not in scope of the preceding order. Also, in 2021, CMS conducted a competitive procurement to continue to provide MSD services. CMS did not include any work related to the No Surprises Act in the competitive procurement. When CMS awarded the subject task order, it also did not include any work related to the No Surprises Act. The contractor requested an equitable adjustment in the contract price to account for No Surprises Act work it has been performing. The program office concurs with the request as it represents work which the program office needs the contractor to perform. CMS requires the contractor to resolve tickets or transfer calls to other Tier 2 help desks that are related to No Surprises Act issues. This modification will add the required work to the Performance Work Statement.