Inactive

The purpose of this task order is to procure the services of a contractor to maintain support provided under an expanded service desk called the Marketplace Service Desk (MSD) Bridge task order. The M... The purpose of this task order is to procure the services of a contractor to maintain support provided under an expanded service desk called the Marketplace Service Desk (MSD) Bridge task order. The MSD will provide all aspects of service desk support to CCIIO’s users and stakeholders, ranging from handling incoming requests through various channels such as phone, email, and chat to triaging, resolving, and/or escalating incidents as needed. The MSD will also provide analytics and reporting capabilities to meet CCIIO’s evolving business needs.