The Indian Health Service requires a commercially available Patient Flow and Queue Management System (ACF Technologies Q-Flow brand name or equal) for the pharmacy department at the Crownpoint Healthcare Facility. The solution must include software, licensing, hardware, implementation, configuration, testing, training, warranty, maintenance, and support, with functions such as check-in, virtual queuing, appointment management, notifications, digital signage, dashboards, and role-based access. It must operate as a standalone application on the facility's network and meet cybersecurity and operational requirements in the SOW. The anticipated period of performance is a 12-month base period plus four one-year options, and the acquisition is a total small business set-aside under NAICS 541519. Offerors proposing an equal product must demonstrate that it meets the salient characteristics described in the solicitation.