Inactive

The required service agreement includes a preferred contract providing 4-hour targeted telephone support, 48-hour targeted onsite labor response, unlimited labor hours which includes travel time and e... The required service agreement includes a preferred contract providing 4-hour targeted telephone support, 48-hour targeted onsite labor response, unlimited labor hours which includes travel time and expenses. all necessary spare parts including applicable accessories), replacement FEG tip, one preventive maintenance visit (per year) and software updates. FEI Company is the manufacturer of the instrument and is the only source to provide service on this specialized equipment. Service/maintenance must be performed by an authorized personnel/engineer specially trained to maintain the Tecnai.