This is a Request for Information (RFI) from the Centers for Medicare & Medicaid Services (CMS) to gather information on AI and machine learning platforms and services. CMS is specifically interested in solutions that can enhance the Medicare beneficiary experience through personalized plan recommendations, conversational AI, predictive analytics, and call center automation. The purpose is to help beneficiaries make informed plan choices and maximize their coverage. This RFI does not constitute a commitment to award a contract.