Contact Center Training and Content (CTC)

Inactive Total Small Business Set-Aside (FAR 19.5)
Notice ID:260172J

This contract requires the development and maintenance of training and e-learning products to support approximately 10,000 Customer Service Representatives nationwide in providing accurate Medicare and Marketplace information. The contractor must create both classroom and self-paced materials, proactively review policy to verify content accuracy for all communication channels, and possess an in-depth understanding of the Next Generation Desktop application. The scope involves maintaining approximately 1,000 existing training products and over 3,900 content items, while also developing roughly 100 new training pieces annually. All products must be stored, deployed, and tracked through specified CMS content and learning management systems.

Department/Ind.Agency Subtier Office
HEALTH AND HUMAN SERVICES, DEPARTMENT OF CENTERS FOR MEDICARE AND MEDICAID SERVICES OFC OF ACQUISITION AND GRANTS MGMT
NAICS 541611 - Administrative Management and General Management Consulting Services
  PSC   OTHER PROFESSIONAL SERVICES


Data sourced from SAM.gov. View Official Posting »

Contact Center Training and Content (CTC)

Total Small Business Set-Aside (FAR 19.5)
Notice ID:260172J

This contract requires the development and maintenance of training and e-learning products to support approximately 10,000 Customer Service Representatives nationwide in providing accurate Medicare and Marketplace information. The contractor must create both classroom materials and self-paced eLearning modules, and proactively develop and verify scripts, FAQs, and other content across all communication channels. A critical requirement is an in-depth understanding of the Next Generation Desktop application. The scope involves maintaining approximately 1,000 existing training products and over 3,900 content products, while also developing roughly 100 new training pieces annually. All products must be managed through specified CMS content and learning systems.

Department/Ind.Agency Subtier Office
HEALTH AND HUMAN SERVICES, DEPARTMENT OF CENTERS FOR MEDICARE AND MEDICAID SERVICES OFC OF ACQUISITION AND GRANTS MGMT
NAICS 541611 - Administrative Management and General Management Consulting Services
  PSC   OTHER PROFESSIONAL SERVICES


Data sourced from SAM.gov. View Official Posting »

Notification