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Department of Health and Human Services Indian Health Service Wewoka Indian Health Center 36640 Hwy 270 Wewoka, OK 74884 1 Statement of Work (SOW) AMAG SYMMETRY HSE Maintenance and Support 1. PURPOSE ... Department of Health and Human Services Indian Health Service Wewoka Indian Health Center 36640 Hwy 270 Wewoka, OK 74884 1 Statement of Work (SOW) AMAG SYMMETRY HSE Maintenance and Support 1. PURPOSE OF THE PROJECT The Oklahoma City Area Office (OCA), Indian Health Services (IHS) has a requirement for Wewoka Indian Health Center to provide AMAG symmetry software version pro HSE (Homeland Security Edition) and HSE control boards for our door access system. Along with providing Maintenance and support contract for the entire AMAG system that is at all three buildings of Wewoka Indian Health Center. All equipment shall be new. 2. DETAILED DESCRIPTION OF THE TECHNICAL REQUIREMENTS 2.1. The contractor shall remove all door access control boards M2150 DBC and BC style boards and replace them with M4000 HSE (Homeland Security Edition). 2.2. The contractor shall install Pro HSE (Homeland Security Edition) symmetry software to a virtual server at Wewoka Indian Health Center (this can be done during normal business hours ahead of installing the M4000 boards). 2.3. The contractor shall provide three (3) PIV readers to be integrated to the symmetry system to read new PIV cards and import the data off the PIV card to populate with-in Symmetry system. 2.4. The contractor shall provide a maintenance support services for all AMAG Symmetry software, and hardware associated with AMAG symmetry HSE (Homeland Security Edition). 3. PERIOD OF PERFORMANCE The installation date of the components shall be no later than 60 days from the award date. The Maintenance and Support of the contract will be a twelve (12) month base year with four (4) twelve (12) month option years contract. 4. LEVEL OF EFFORT 4.1. The Contractor needs to bring the old software support agreement up to date and provide a Software support agreement for the base year and every option year. 4.2. The contractor shall upgrade the current software (Symmetry PRO) to PRO HSE (Homeland Security Edition) AMAG Symmetry software provided by AMAG software upgrade with a SSA (software support agreement) with three (3) client license to a virtual server provided by Wewoka Indian Health Center. This shall be done prior to installing the control boards. 4.3. The contractor shall provide and install three (3) PIV card readers smart card encoders and software to three different computers (IHS will provide the desktop computers) for reading new PIV cards to upload information into AMAG Symmetry software for new employees. 4.4. The contractor shall remove the following from the Wewoka Indian Health Center: clinic server room, one (1) M2150 8DBC multimode board, one (1) M2150 4DBC board, four (4) M2150 2DC boards and nic cards. The contractor shall remove these M2150 boards in a manner to be re-used and give them to the Contracting Officer Representative for Wewoka Indian Health Center. 4.5. The Contractor shall install, and connect all wires associated with the controllers at Wewoka Indian Health Center clinic server room, one (1) M4000 DBB and five (5) M4000-DEC4 and configure in Symmetry system, this will be done after hours preferable on a weekend to not to interrupt patient care. The installation of the software to the server can be done doing normal business hours before the installation of M4000 boards. Department of Health and Human Services Indian Health Service Wewoka Indian Health Center 36640 Hwy 270 Wewoka, OK 74884 2 4.6. The contractor shall remove the following from the Wewoka Indian Health Center Administration building server room, one (1) M2150 8DBC board and replace with one (1) M4000-DBB and two(2) M4000-DEC4 boards. The contractor shall remove in a manner to be able to re-use the M2150 board and give the board to the Contracting Officer Representative for Wewoka Indian Health Center. 4.7. The contractor shall install a one (1) M4000-DBB and one(1) M4000-DEC4 boards along with all components at the Wewoka Indian Health Center Warehouse building server room. 4.8. The contractor shall provide new flash cards if needed and reflash the readers to make sure old PIV cards, new PIV cards, and temporary access control cards work with all readers. The new flash cards shall be given to Contracting Officer Representative for Wewoka Indian Health Center. 4.9. The Contractor shall remove all old HID door readers and turn them into the Contracting Officer Representative. The contractor shall install twenty-nine(29) new HID door readers model #40KHTKS-03-004XMB wall switch, keypad, SIGNO PIV, Terminal strip, Black body, Silver trim, PROX enabled, 128 Bit reversed MSB, ASCII keypad, OSDPv2. The contractor shall provide four (4) new HID model 40KHTKS-03-004XMB readers as spares to the Contractor Officer Representative. 4.10. The contractor shall provide maintenance and support for all software and equipment associated with AMAG Pro HSE (Homeland Security Edition) system which includes software, door readers, M4000 DBC boards, cables and connections. 4.11. The Contractor shall provide service calls during normal business hours from 8:00 am to 5:00 pm and shall respond later two (2) business days from receipt of phone call of an issue. 4.12. The Contractor shall provide all parts and labor associated with any issues with the AMAG Symmetry HSE system. 4.13. The contractor shall be responsible for all travel cost and associated expenses to and from the Wewoka Indian Health Center. 4.14. The contractor shall provide parts to fix issues during the service call with-in five (5) business days, if this can not be achieved a temporary solution must be achieved to not to have any down time with-in the AMAG Symmetry system. 4.15. Training: Contractor shall provide training on functionality and loading new employee PIV cards into the new PRO HSE AMAG Symmetry software to four Wewoka Indian Health Center employees. 5. SPECIAL REQUIREMENTS 5.1. In accordance with HHSAR 304.1301 HHS follows National Institute of Standards and Technology (NIST) Federal Information Processing Standards (FIPS) Publication (PUB) Number 201-2, Personal Identity Verification (PIV) of Federal Employees and Contractors, and OMB implementation guidance for personal identity verification, for all affected contractor and subcontractor personnel when contract performance requires contractors to have routine physical access to a federally-controlled facility and/or routine physical and logical access to a federallycontrolled information system. 5.2.The USPHS Wewoka Indian Health Center is a tobacco/smoke free environment (buildings and grounds). No tobacco/smoking use will be tolerated during service. 5.3.Security Requirements: Contractor personnel will be required to contact the government designated point of contact upon arrival when reporting for service calls or delivery supplies. The contractor shall be responsible for the security of all organizational information. Current rules and regulations Department of Health and Human Services Indian Health Service Wewoka Indian Health Center 36640 Hwy 270 Wewoka, OK 74884 3 applicable to the premises, where the work shall be performed shall apply to the contractor and its employees while working on the premises. These regulations include but are not limited to, escort by Wewoka Indian Health Center official, presenting valid identification, smoking restriction and any safety procedures. 5.4.The contractor shall not disclose or cause to disseminate any information concerning operations of Wewoka Indian Health Center. Such action(s) could result in violation of the contract and possible legal actions. 5.4.1.All inquiries, comments, or complaints arising from any matter observed, experienced or learned of as a result of or in connection with the performance of the contract, the resolution of which may require the dissemination of official information, shall be directed to the government’s designated representative. 6. DELIVERABLES AND REPORTING REQUIREMENTS 6.1. Delivery: The contractor will coordinate the delivery, installation and training date with the designated government employee. The government will provide the contractor with dock access and building access for this sole purpose. The designated government employee will work with the pertinent government agency(ies) to secure the needed dock access. No deliveries can be made after 4:15pm. Driver needs a valid ID. 6.2. Contractor Point of Contact: The contractor shall furnish one designated point of contact (POC) to the government’s designated representative for coordination of supplies, delivery, and/or maintenance. The POC will be empowered to make daily decisions to ensure that the contract implementation and day-to-day maintenance meets the terms and conditions of this contract. 6.3. Contractor’s Phone Numbers: The contractor shall provide a toll-free telephone number for service calls, which must be answered during at least eight working hours, between 8:00 am and 4:30 pm, Monday through Friday. 6.4. Personnel Qualifications: Contractor shall be an AMAG Symmetry dealer and experienced with AMAG symmetry maintenance and support. 7. GOVERNMENT FURNISHED PROPERTY, FACILITIES AND SERVICES 7.1. The Government shall supply M2150 boards to be upgraded, along with a virtual server to install the Pro HSE (Homeland Security Edition) of AMAG symmetry software be installed on. 8. CONTRACTOR FURNISHED PROPERTY, FACILITIES AND SERVICES 8.1. Required personnel, materials, supplies and equipment: The contractor shall furnish all personnel, materials, supplies and equipment required to perform work under the contract. 9. CHANGES TO THE STATEMENT OF WORK (SOW) Any changes to this SOW shall be authorized and approved only through written correspondence from the Contracting Officer. Costs incurred by the contractor through the actions of parties other than the Contracting Officer shall be borne by the contractor.