Inactive

This contract action stood up an intake process in the Health Care Quality Information Systems (HCQIS) ServiceNow (SNOW) that can be used by internal and external stakeholders to address COVID-19 rela... This contract action stood up an intake process in the Health Care Quality Information Systems (HCQIS) ServiceNow (SNOW) that can be used by internal and external stakeholders to address COVID-19 related issues and inquiries to Centers for Medicare and Medicaid Services (CMS). The intake process will include the below capabilities: Route issues/inquiries to appropriate CMS or CMS contractor triage teams, A system of record to capture categories of questions to make routing to triage groups more efficient, Provide a start to end process to resolve issues/questions, provide reporting capabilities, and provide interactive dashboards. This contract action was executed under the HHS Class J&A for COVID-19 response. See attached.