Serial Subscription Services
The contractor must furnish all qualified personnel, facilities, services, and supplies to place, renew, maintain, and manage electronic, print, and other-format subscriptions to domestic and foreign serials and periodicals, including journals, standing orders, online databases, technical reports, memberships, government documents, abstracts/indexes, back issues, and related resources. Services include subscription ordering and renewal, a web-based serials management system, account and financial management, invoicing and publisher payments, reporting, e-journal access support, claims, cancellations, credits/refunds, customer support, training, and publisher coordination. The buyer seeks a financially sound, knowledgeable contractor with demonstrated library serial-subscription experience and broad access to domestic and foreign publishers. The goal is prompt, accurate order processing; competitive publisher pricing and discounts; timely, accurate billing; effective subscription management; and reliable access to scientific and technical information supporting BNL’s research mission.