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Performance Work Statement (PWS) For Uninterruptible Power Supply (UPS) Maintenance October 2018 Department of the Army 78th Signal Battalion Fort Buckner, Okinawa, Japan FPO AP 96374-5152 Statement o... Performance Work Statement (PWS) For Uninterruptible Power Supply (UPS) Maintenance October 2018 Department of the Army 78th Signal Battalion Fort Buckner, Okinawa, Japan FPO AP 96374-5152 Statement of Work 1. General Description of Work: The Contractor shall provide Complete Proactive Service Plan that includes 1 year 24 x 7 emergency on-site repairs, telephonic technical supports, and a preventive maintenance on Uninterruptible Power System located in the SATCOM Facility-Buildings 106/109 and Echo Company-Building 100, Fort Buckner, Okinawa, Japan. In addition, parts replacement and delivery shall be included. Details of the equipment are listed in Paragraph 2, Equipment List. a. Emergency On-Site Repair: The Contractor shall provide nonpersonal service for 1 year 24 x 7 emergency on-site repair covering all parts and labor (excluding batteries) on two 40KVA, two 300KVA, and two 30KVA Power Ware model 9390-40, 9315-300, and 9355-30 UPS. Costs for travel for this service, including transportation, hotel, meals and other incidental expenses, will be reimbursed by the Government to the Contractor. b. Preventive Maintenance: The Contractor shall provide on-site preventive maintenance checks and services (PMCS) on the six UPS equipment in accordance with manufacturer recommendations. All battery systems will be tested as part of the preventive maintenance checks. The Contractor shall provide the Government with a completed PMCS checklist that identifies the condition of the UPS and recommend corrective action for any deficiencies noted. The PMCS for all six equipment must be provided by the end of the contracting period, or when emergency on-site repair takes place, PMCS shall be conducted in conjunction with the emergency on-site repair. c. Telephonic Technical and Maintenance Support: The Contractor shall provide for 1 year 24 x 7 telephonic technical supports. The Contractor shall respond to a telephonic technical call within one hour of receiving the call from the Government representative. The Contractor shall provide a toll free number for the 24 x 7 telephonic technical assistances. d. Response Time: Contractors will be on site within 6hrs of an emergency call during normal business hours, 0800-1700 Monday to Friday. e. Repair and Return Services: As a reimbursable basis, the Contractor shall provide repair, return and replacement services of defective components. The Government representative will ship defective components to the contractor and the Contractor shall ship a replacement component within 24 hours of being notified by the Government representative. 2. Equipment List a. System: UPS b. Make/Vendor: PowerWare c. Model/Serial #s: See Below d. Owner: 78th Sig BN (1) 40KVA, Model 9390-40, Serial EX244CAA06, BLDG 109 (2) 40KVA, Model 9390-40, Serial EX375CAA12, BLDG 109 (3) 30KVA, Model 20 9355-30, Serial BF494KXX06, BLDG 106 (4) 30KVA, Model 20 9355-30, Serial BF503KXX03, BLDG 106 e. Owner: 53rd Sig BN (5) 300KVA, Model 9315-300, Serial EX294ZXX02, BLDG 100 (6) 300KVA, Model 9315-300, Serial EX295ZXX02, BLDG 100 3. Period of Performance: 365 days from the date the contract is awarded. 4. Hours of Operation: One year 24 x 7 including holidays. 5. Logistics. The Contractor shall provide logistics support for the Camp Fort Buckner UPS as described below. 5.1 Quality of Repair Parts. The Contractor shall ensure the high quality of all repair parts. The Contractor shall only use repair parts as specified by the equipment manufacturer or USG. All repair parts shall meet manufacturer and USG specifications. 5.2 Replacement of Spares. The Contractor shall take action to immediately notify the COR in writing in the event of any component failure which requires repair or replacement. The Contractor will gain prior COR approval prior to ordering of replacement or repair of COTS and standard USG-supported spare components (SSL). Upon COR approval, the Contractor shall take action to repair or replace COTS and standard USG-supported spare components used during demand maintenance within five working days of identifying a defective part and gaining COR approval 6. Point of Contact. a. Technical points of contact: The System Administrator and the Commander for the United States Army Signal Activity Okinawa Defense Satellite Communication System (USASAODSCS, or formerly 333rd Signal Company) 78th Signal Battalion, FPO AP 96374-5152, DSN 315-645-9445, email: gabriel.a.viera.civ@mail.mil. b. Administrative/Contractual points of contact: S-4, The Logistics Manager for the 78th Signal Battalion, FPO AP 96374-5152, DSN 315-641-3688, email: scott.a.hyde.civ@mail.mil. 7. Payment Procedure: a. Payment Office: HQ0490 DFAS INDY VP GFEBS 8899 EAST 56TH STREET INDIANAPOLIS IN 46249-3800 b. Invoices and payment issues will be submitted to: (1) 78th Signal Battalion POC: scott.a.hyde.civ@mail.mil (2) 78th Signal Battalion POC: takako.ishikawa1.ln@mail.mil (3) DFAS Indy, address listed above. 8. Invoice: The invoice should include: a. Name of contractor b. Contract number c. Invoice number/ID d. Invoice date e. Name of customer (78th Signal Battalion)