Inactive Total Small Business Set-Aside (FAR 19.5)

Network Enterprise Center, Fort Huachuca, AZ Performance Work Statement for Automatic Transfer Switch (ATS) Supporting the Information Processing Center (IPC), Buildings 61801 1.0 Description of Servi... Network Enterprise Center, Fort Huachuca, AZ Performance Work Statement for Automatic Transfer Switch (ATS) Supporting the Information Processing Center (IPC), Buildings 61801 1.0 Description of Services 1.1 General Information. The Network Enterprise Center (NEC) located at Fort Huachuca, Arizona, is responsible for operations and maintenance of network and telecommunication systems and services for Fort Huachuca and its tenants. The NEC mission requires that the Power Distribution Systems (PDS) delivering primary and backup power to its data center are able to provide uninterrupted service. 1.2 Description of Services. The oldest portions of the NEC date from the 1960s. Even though some sections have been upgraded over the years, new and old equipment still require periodic inspection and maintenance. The NEC's objective is to maintain electrical service to its data center through proactive inspections and scheduled maintenance of electrical components. 1.3 Travel. Travel is not identified as a requirement within the scope of this contract. 2.0 Scope. The Contractor shall provide a turn-key solution for the inspection, testing, analysis, reporting, recurring maintenance, routine and emergency repair of the Ft Huachuca NEC electrical and its backup power system. The Contractor shall provide the services outlined in this PWS per manufacturer's specifications and ensure DoD, Army, national, state, and local, electrical code, safety, and environmental compliance. The Contractor shall furnish all manpower, materials, test equipment, and tools necessary to fulfill the requirements of this PWS. Current locations and components to be supported are specified in paragraph 4 and Appendix A below. Power systems shall be in an energized state during all inspecting, testing, analyzing, and troubleshooting. The Contractor shall coordinate with the NEC for a date/time (after-duty hours, weekends, and holidays) that is mutually acceptable if power systems absolutely require an outage to achieve a de-energized state and there is no alternative. 3.0 Technical Requirements. The Contractor shall provide the following services: 3.1 Inspection 3.1.1 In coordination with the COR, the Contractor shall physically go through all NEC areas (see Appendix A for equipment list) and record each component NLT than 30 calendar days after contract start and prior to the first maintenance visit. The Contractor shall: 1) tag and assign a unique identification (ID) number to each component to be serviced and 2) provide the equipment list to the COR prior to the first maintenance visit. 3.1.2 The Contractor shall provide a task-oriented, service management program developed exclusively for the NEC. 3.1.3 The Contractor shall: 1) inspect all components (interior and exterior) for corrosion, rust, discoloration, leaks, safety hazards, electrical code violations, grounding, physical damage, and general condition to ensure performance remains within manufacturer's specified limits; 2) check all connections and terminations for tightness and torque according to manufacturer's specifications; 3) check devices with mechanical indicators for correct indication/operation; and 4) correct any conditions not meeting manufacturer's minimum recommended limits. 3.1.4 The Contractor shall document true RMS voltage and current, voltage and current harmonics, power factor, and phase-balance services for the main distribution, the backup generator, and the UPS systems. 3.1.5 The Contractor shall perform Infrared Thermography of electrical equipment (i.e., branch circuit panels, molded case circuit breakers, power distribution units, automatic transfer switches, bus ducts, disconnect switches, switchgear, transformers, batteries, etc.) during electrical preventive maintenance visits. Examine electrical components for heat damage due to poor connections/contacts, current overloading, excessive currents, and electrical component degradation. 3.1.6 The Contractor shall perform Ultrasonic Testing of electrical equipment (i.e., branch circuit panels, molded case circuit breakers, power distribution units, automatic transfer switches, bus ducts, disconnect switches, switchgear, transformers, etc.) during electrical preventive maintenance visits. Identify arcing and tracking in electrical contacts and connections within the ultrasonic frequency range. 3.1.7 The Contractor shall evaluate test results for trend identification to determine appropriate actions to minimize the likelihood of an unscheduled power interruption or safety hazard. Simply scanning test data is not acceptable. The Contractor shall submit recommendations to the NEC based on the analysis. 3.2 Recurring Maintenance 3.2.1 The Contractor shall: 1) clean all applicable electrical interior and exterior equipment, including vacuuming/blowing out, 2) replace consumables (i.e., air filters, fuses, fans, and capacitors) as a result of normal wear and tear; and 3) if recommended by the manufacturer, lubricate equipment to ensure proper mechanical operation. 3.2.2 Where feasible, the Contractor shall exercise active components (i.e., breakers) according to manufacturer's specifications. If replacement is necessary, the item will be added to the short-term repair/replacement listing (paragraph 5.6) used to track required work. 3.2.3 For switchgear requiring maintenance in a de-energized state, the Contractor shall clean, tighten, torque, lubricate, exercise, and test per manufacturer's minimum recommended limits. If necessary, the item will be added to the short-term repair/replacement listing (paragraph 5.6) used to track required work. 3.2.4 The Contractor shall: 1) update all devices utilizing firmware with the most current firmware version and 2) perform hardware updates, such as power distribution unit control modules, as recommended by the manufacturer. 3.3 Repair 3.3.1 Routine/Scheduled 3.3.1.1 The Contractor shall perform minor repairs upon discovery of a deficiency that does not impact NEC operations. For example, minor repairs are: replacing missing screws, adjusting covers, re-torquing connections, applying phase tape to wiring, tie-wrapping wiring, etc. Minor repairs are not limited to the above listing. 3.3.1.2 The Contractor shall provide a warranty regarding any covered component of the power distribution system that has been satisfactorily tested and accepted by the NEC and the Contractor, should it fail during the contracted period. The Contractor shall repair or replace the failed covered component (parts, materials, and labor) at no additional charge to the NEC or the federal government. Any question regarding repair or replacement of a failed covered component shall have a workable solution agreed upon between the Contractor and the NEC and the final resolution shall ensure that the integrity and capability of the power distribution system is not compromised and remains ready to support Ft Huachuca. Corrective maintenance shall be scheduled with the NEC following issue discovery. All methods and procedures related to repair work shall be approved by the NEC prior to execution. Concerning lifecycle replacement/upgrade of PDS components or replacement through repair, the old equipment shall be removed from this contract's coverage. The newly installed equipment is added to this contract's coverage at no additional cost to the government. 3.3.2 Emergency. The Contractor shall provide 24x365/366 on-site emergency response and overtime services required to achieve all repairs of failed or damaged PDS equipment guaranteed by this contract. An emergency is defined as lifethreatening or a failure capable of interrupting data center service. The Contractor must telephonically respond within 1/2 hour and be at Greely Hall, Ft Huachuca, within three (3) hours from notification by the NEC. The Contractor shall provide courses of action to resolve catastrophic equipment failures to the NEC no later than close of business the next calendar day. However, alternate means of service restoration, such as a backup transfer switch must be completely implemented no later than the next calendar day. Finally, emergency repairs to include successful testing shall be completed by a date mutually agreed upon by the NEC and the Contractor. 4.0 Administrative Requirements 4.1 Phase-in/out. Phase-in/out is not identified as a requirement within the scope of this contract. 4.2 Place of Work and Work Hours. Work shall be performed on-site at the following government installation: Fort Huachuca, Buildings 61801 (NEC area) and 61803, Fort Huachuca, AZ 85613-6000. Appendix A lists the current components in the power distribution system. The Contractor shall conduct scheduled maintenance visits and scheduled repairs at the specified government site between the hours of 8:00 a.m. to 4:00 p.m. (0800 - 1600), Monday through Friday, excluding observed holidays. Exclusions (SIPR side only of the data center) are the first business day in a month and every Tuesday morning. For emergency repairs, see paragraph 3.3.2 Emergency. 4.3 Training. The Contractor shall utilize certified technicians to perform the services described in this PWS. With his/her solicitation, the Contractor must provide the government Contracting Officer proof of the following on each technician designated to work on NEC Electrical Equipment: American Society for Nondestructive Testing (ASNT) Level 1 for Infrared Thermography/Ultrasonic Detection and annual NFPA-70E training. 4.4 Travel. The Contractor must provide own transportation to Fort Huachuca. 4.5 Security. The Contractor shall submit for inspection any equipment that has the ability to produce an image of any area or equipment that may be deemed sensitive or classified by the NEC and the U.S. Army. The NEC Security Office reserves the right to inspect such equipment upon the Contractor's entry and departure at the NEC worksites. The Contractor, and authorized representatives, shall abide and comply with all Army and Fort Huachuca policies and regulations pertinent to security, Force Protection, and Anti-Terrorism. These projects may require access to controlled or sensitive facilities. Contractor employees shall be escorted by a government employee at all times while working in government controlled or sensitive facilities. 4.6 Protection. Work related to this contract does not require access to sensitive information or government computing systems. 4.7 Safety. The contractor shall perform all work on the NEC Electrical Equipment to comply with the requirements of NFPA 70-E, NFPA 70 (NEC), and UFC 3-560-01. The Contractor shall comply with federal, state, and local occupational safety, environmental laws, rules, and regulations and the provisions of AR 385-10 to include supplements issued by NETCOM/9th SC (A) and subordinate commands. The contractor shall provide for the safety/health and well-being of personnel employed in the performance of this contract. The Contractor shall follow life and safety codes and take necessary actions to avoid conditions that may be hazardous to the safety and health of NEC and installation personnel. The Contractor shall establish a safety and health program showing the methods and procedures for ensuring compliance with the above requirement and provide a copy to the COR/NEC prior to the first maintenance visit. All Contractor employees performing required maintenance and service methods, procedures, and tasks shall be by a "qualified person." Hazard assessments will be performed by the Contractor prior to performing any work on or near exposed energized conductors or circuits. The Contractor shall provide employees with the appropriate personal protective equipment and training as prescribed in applicable safety requirements. The Contractor shall notify the COR/NEC within three working days of all safety and health deficiencies identified and corrective actions taken during performance of their work tasks. The Contractor shall notify the COR/NEC within one hour of hazardous substance spills or disposals. The government reserves the right to conduct unannounced safety inspections at any time. The COR may require the Contractor to cease operations associated with the performance of this contract for reasons of safety violation(s). The Contractor shall be responsible for the cost of any overtime required to correct any safety violation caused by Contractor personnel. Lastly, daily cleanup is a requirement of this contract and will be strictly enforced. 4.8 Contractor Identification Requirements. U.S. citizenship is required for all personnel who will be on-site performing the work. Contractor personnel do not require a security clearance for this work effort. In accordance with FAR subpart 37.114, all Contractor personnel working in Government buildings where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees wear the ID badges visibly when performing work at Government workplaces. 4.9 Government Provided Resources. None. The Contractor is responsible for the safeguarding of his/her equipment as well as government facilities and equipment. 4.10 Period of Performance. This contract consists of one base year with three (3) option years. The Contractor shall schedule and conduct two (2) Preventive Maintenance visits visit for the Electrical Equipment with the NEC within the 12 month contracted year. Maintenance visits will have at least six months separation between them. A comprehensive de-energized maintenance visit shall be conducted once during the Base Year and once during Option Year 3. De-energized maintenance always occurs on a Saturday scheduled by the COR and the Contractor. 4.11 Protection. Access to Protected Information. This contract has no protected information requirements. 4.12 Accounting for Contractor Support (CMRA). Contractor shall report ALL Contractor labor hours (including sub-Contractor labor hours) required for performance of services provided under this contract for the US Army via a secure data collection site. Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Representative; (2) Contract number, including task or delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, Contractor shall also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each Government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor's systems to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website. Contractor shall report ALL Contractor labor hours (including sub-Contractor labor hours) required for performance of services provided under this contract for the Army via the eCMRA secure data collection site. Contractor is required to completely fill-in all required data fields within the eCMRA. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. Contractor's may direct questions to the help desk at: http://www.ecmra.mil/. 4.13 Contracting Officer's Representative (COR). The KO will provide a COR Designation Letter for this Contract/Task Order upon award. The COR shall acknowledge the COR Designation Letter in writing and return to the KO within 5 business days of receipt. 5.0 Deliverables and Delivery Schedule. 5.1 Contractor contact information: names, phone numbers, and email addresses for company leadership, operations, help desk during and after-hours, emergency trouble calls, etc. to the COR NLT the next day following contract award. 5.2 A Coordination Meeting held at the NEC, Ft Huachuca, AZ, to review the requirements of this PWS. The meeting shall occur within 10 days following contract award. 5.3 A schedule of site visits for the year upon completion of the Coordination Meeting. Conduct visit as scheduled. 5.4 A schedule of site visits by supporting vendors of installed equipment, upon completion of the Coordination Meeting. Conduct visit as scheduled. 5.5 A database of existing conditions covering the tasks of section 2.1 Task Description, accessible by the NEC for viewing, NLT 14 calendar days following the initial maintenance visit. 5.6 A short-term repair/replacement listing of PDS equipment that needs immediate attention and a list of any safety violations NLT 14 calendar days following the initial maintenance visit. 5.7 Quality Control Plan (QCP). The Contractor shall provide the QCP to the Contracting Officer (KO) and the COR NLT 30 calendar days after contract start. Changes and or updates shall be provided to the KO and COR NLT five (5) business days after changes/update are made to the QCP. 5.8 A component listing (with accompanying certificate) identifying equipment guaranteed by the contract shall be submitted with the detailed preventive maintenance report NLT 30 calendar days following the maintenance visit. 5.9 Electrical Preventive Maintenance. The Contractor shall provide predictive/proactive testing and maintenance services twice annually. The Contractor also guarantees a 12-month full repair or replacement of any failed components of the electrical distribution system covered by this contract that are satisfactorily tested by the Contractor and accepted by the NEC and the Contractor. Repair of failed component(s) shall be coordinated between the NEC and the Contractor with the understanding that the repair effort will typically occur after-duty hours, on weekends, or holidays. Regarding deficient equipment that is not initially placed under contract warranty, the Contractor shall provide the NEC options and associated costs to either repair or replace it. 5.10 Reports. 5.10.1 The contractor shall provide detailed reports, photographs, and results to the NEC regarding inspection, testing, and analysis of the electrical systems within two weeks after completion of the scheduled preventive maintenance visit. The Contractor's report shall include current status, any recommended repairs/solutions/ opportunities for improved electrical system efficiency, reduced electrical utility costs, improved safety conditions, minimized risk of downtime, and historical trends. Report format (must contain): -Visit summary (including opportunities for improved electrical system efficiency, reduced electrical utility costs, improved safety conditions, etc.) -Site visit date -Facility locations -Equipment inventory (equipment tag ID, item description, and type) -Item problem count (number of problems identified for each) -Section on analysis summary -Tag ID -Equipment type -Serial # (if item has one) -Manufacturer -Model -Equipment photos (digital and infrared) -Section on electrical systems -Tag ID -Equipment type -Serial # (if item has one) -Manufacturer -Model -Specification (i.e., working voltage) -Value (i.e., 208) -Unit (i.e., volts) -Equipment variables: variable/unit and dates inspected -Section on thermal anomalies -Location, tag ID, and equipment type -Severity criteria (i.e., severe, critical, alert findings) -List of readings (i.e., phases, problem location, current rating & draw, THDC, voltage drop) -Reference, problem, and difference temperatures -Problem description -Consequences if not corrected -Recommendations for repair -Corrective actions -Section on electrical anomalies -Location, tag ID, and equipment type -Problem description -Consequences if not corrected -Recommendations for repair -Corrective actions -Problems summary (roll-up of all problems with repair solution and trend discussion/recommendations) 6.0 Reviews 7.0 Quality Control (QC) and Quality Assurance (QA) 7.1 Quality Control (QC). The Contractor shall develop a Quality Control Plan (QCP) and implement a QC Program to satisfy the specific requirements of the contract. The QCP shall identify potential problem areas. The QCP will evolve over the life of the contract and incorporate problems and corrective actions throughout the life of the contract. The QCP shall be provided to the KO and the COR NLT 30 calendar days after contract start. The Contractor shall update the QCP as required, but at least annually, NLT 10 working days after the start of the option period, and provide copies to the KO and COR. The Contractor shall provide the results of its QC program, to include any list of discrepancies and corrective actions, to the Government upon request. 7.2 Quality Assurance (QA). The Government will monitor the Contractor's performance under this contract. If any aspect of performance is not in conformity with the requirements of this contract, the Government will have the right to issue to the Contractor a Contract Discrepancy Report (CDR). The Contractor shall explain in writing why performance was not in conformity with the requirements of this contract, how performance will be returned to conformity, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the CDR NLT five (5) working days after receipt. 7.3 Performance Metric. The Contractor performance requirements are summarized into performance metrics that relate directly to mission essential items. The Performance Standard briefly describes the required level of service and the Acceptable Quality Level briefly describes the minimum acceptable levels of service for each requirement. Required Outcomes Required Services Performance Standards Acceptable Quality Levels Incentives / Disincentives for Meeting or Not Meeting Performance Standards Conduct maintenance visits (4.10, 5.3, 5.4) The Contractor shall conduct two maintenance visits annually Both visits are executed with at least six (6) months separation. Both visits are executed with at least six (6) months separation. Positive and negative performance will be documented in monthly COR reports. Emergency response (3.3.2) Required Services The Contractor shall provide emergency response and overtime required to achieve repairs of failed or damaged PDS components which are life threatening or capable of interrupting IT service. The Contractor has technicians on-call 24 hours a day, seven days a week, 365/366 days a year and responds to emergency calls and arrives at the designated work site within two hours after the emergency call from the NEC 100% of the time Contractor technicians were on-call 24 hours a day, seven days a week, 365/366 days a year and responded to emergency calls and arrived at the designated work site within two hours after receiving the emergency call from the NEC 95% of the time. Positive and negative performance will be documented in monthly COR reports. Contractor technicians possess professional certifications (4.3) The Contractor shall assure that technicians have the sufficient professional certifications to perform the maintenance/repair work. Technicians have experience and qualifications required to perform the maintenance/repair work 100% of the time. Technicians have experience and qualifications required to perform the maintenance/repair work 98% of the time. Positive and negative performance will be documented in monthly COR reports. Recurring maintenance (3.2) The Contractor shall provide periodic maintenance to NEC PDS. All NEC PDS receives maintenance according to manufacturer's specifications. 95% of NEC PDS receives maintenance according to manufacturer's specifications. Positive and negative performance will be documented in monthly COR reports. Required Outcomes Required Services Performance Standards Acceptable Quality Levels Incentives / Disincentives for Meeting or Not Meeting Performance Standards Contractor warranty (3.3.1.2) The Contractor guarantees any component satisfactorily tested and accepted. All NEC ATS that is guaranteed by the Contractor is repaired/replaced should it fail. 95% of NEC ATS that is guaranteed by the Contractor is repaired/replaced should it fail. Positive and negative performance will be documented in monthly COR reports. Trend identification (3.1.7) The Contractor shall evaluate test results for trend identification. 100% of failures are accurately predicted to prevent potential downtime. 95% of failures are accurately predicted to prevent potential downtime. Positive and negative performance will be documented in monthly COR reports. Provide a detailed preventive maintenance report (5.8, 5.10) The Contractor shall provide detailed preventive maintenance reports following scheduled visits NLT 14 days to the COR. Detailed report delivered according to the specified format. NLT 14 days following a scheduled visit 100% of the time. Detailed report delivered according to the specified format. NLT 14 days following a scheduled visit 98% of the time. Positive and negative performance will be documented in monthly COR reports. 8.0 References. The Contractor shall adhere to the following: AR 385-10 The Army Safety Program AR 385-40 Accident Reporting and Records DA PAM 385-10 The Army Safety Program NETCOM/9th SC (A) Reg 385-1 Safety and Occupational Health NETCOM/9th SC (A) Reg 750-2 Battery Management Program TM-5-692-1 & 5-685 Generator Maintenance UFC 3-560-1 Operation and Maintenance: Electrical Safety NFPA 70 National Electrical Code NFPA 70E Standard for Electrical Safety in the Workplace 29 CFR 1910 OSHA Regulation (Standard) 8.1 Definitions ATS: Automatic Transfer Switch Contractor: Refers to the business or firm, which successfully wins the government contract and is responsible for the delivery of all equipment, hardware and services listed in this Performance Work Statement. Government: The US Army Signal Network Enterprise Center (NEC) at Fort Huachuca, recipient of all equipment, hardware and services listed in this Statement of Work. NEC: Network Enterprise Center Short Term Repair/Replacement Listing: A project list of equipment requiring immediate attention. Unresolved, the equipment has potential to threaten life or interrupt data center service. Turn-Key: Refers to a fully functional and operational system or solution which requires no additional services or hardware to function as intended. 24x365/366: Means every day of the year-evenings, weekends, and holidays are not excluded. 8.2 Point of Contact (POC) Contracting Officer's Representative (COR): Scott Carrier, work phone: 520-533-1791, email: scott.a.carrier2.civ@mail.mil APPENDIX A, Equipment List Data Center Branch Circuit Panel (BCP), B 1-1 / Branch Circuit Panel <= 400 amp BCP, Junction Box A / Branch Circuit Breaker Panel BCP, Junction Box C / Branch Circuit Breaker Panel DPN, Distribution Panel 1 CB 211/ Individual Molded Case Breakers > 400A CB 212 / Individual Molded Case Breakers > 400A Generator Room 2 each, Automatic Transfer Switch (ASCO) BUS DSW-1665 MCCB-1652 MCCB-1653 MCCB-1654 MCCB-1655 MCCB-1656 MCCB-1658 MCCB-1659 MCCB-1660 MCCB-1661 MCCB-1662 MCCB-1663 Bus Duct-Vertical or Horizontal (Per 10' section) Main: Priority 1 Switchgear & Tech Bus Transformer Disconnect / Safety Switch Spare / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker Communication Center / Molded Case Circuit Breaker Computer Room Panel / Molded Case Circuit Breaker Spare / Molded Case Circuit Breaker SWG-1651 SWG-1657 SWG-1664 Spare 1 Molded Case Circuit Breaker, Priority-II Switchgear Switchgear Drawout Breakers, Priority-II Switchgear