This contract provides an AI platform-based inmate call monitoring software system and technical support for the Military Correctional Complex (MCC), encompassing the USDB, MWJRCF, and NWJRCF facilities. The software must be AWS GovCloud certified, interface with the existing ViaPath phone system, and perform real-time monitoring and transcription of non-privileged inmate calls with Spanish-to-English translation, keyword alerts, and daily law enforcement assistance reports. Contractor support includes training via Microsoft Teams, an account manager and system specialist, ongoing monitoring assistance, 24/7 escalation availability, and continuous platform improvements included in the subscription. The contract period is 12 months, payable in monthly increments, covering up to 650 inmates with a cap of 4.5 million call minutes annually or unlimited plans if more advantageous. Quotes must be submitted by email to the designated contract point of contact by the closing date.

Amendment 0005 - a. Updating CLIN #0001 - 12 Months - 4.5M minutes CAP (Not to Exceed) b. Removal of CMMC and AWS requirement as ViaPath Phone System is hosted on commercial internet service. c. Closi... Amendment 0005 - a. Updating CLIN #0001 - 12 Months - 4.5M minutes CAP (Not to Exceed) b. Removal of CMMC and AWS requirement as ViaPath Phone System is hosted on commercial internet service. c. Closing date reads 20 August 2026 at 2pm CST now reads 26 August 2026 2pm CST. d. CLIN #0001 includes telephones, video visitation, and tablet messaging.

This non-personal services contract provides AI platform-based inmate call monitoring software and technical support to the Military Correctional Complex (MCC), including the USDB, MWJRCF, and NWJRCF, covering over 650 inmates and 4.5M annual call minutes. The software must be AWS Cloud GOV certified, integrate with the existing ViaPath phone system, and deliver near real-time transcription, Spanish-to-English translation, keyword searching, and 24/7 monitoring with alerts. The contractor will provide training via Microsoft Teams, ongoing support services, daily/weekly reporting, 24/7 escalation availability, and an Account Manager and System Specialist. The contract covers a 12-month period with monthly payments and includes continuous platform improvements at no additional licensing fee.

This is a non-personal services contract to provide an Artificial Intelligence Platform Based Inmate Call Monitoring System and technical support for the Military Correctional Complex (MCC), which includes the USDB, MWJRCF, and NWJRCF. The software must be AWS Cloud GOV certified, integrate with the existing ViaPath phone system, and provide real-time 24/7 monitoring of inmate communications for over 650 inmates, including keyword searches, Spanish-to-English translation, and actionable intelligence reporting. The contractor will provide training via Microsoft Teams, ongoing support services, law enforcement assistance reports, and dedicated account management and system specialist personnel. The contract covers a 12-month period with payments made in monthly increments to cover a maximum of 650 inmates.

The Military Correctional Complex seeks a non-personal services contract for an AI-based inmate call monitoring software system and technical support, covering the USDB, MWJRCF, and NWJRCF facilities. The system must be AWS GovCloud certified and integrate with the existing ViaPath phone system to provide real-time monitoring, Spanish-to-English translation, keyword searches, and actionable intelligence for staff and inmate safety. The contract includes deployment of a cloud-native platform, 24/7 monitoring and escalation support, daily/weekly reporting, law enforcement assistance reports, and ongoing platform improvements without additional licensing fees. Training for staff will be provided via Microsoft Teams, with personnel such as an Account Manager and System Specialist supporting agency priorities. The work will be performed at the Military Correctional Complex locations serving more than 650 inmates.