Inactive 8(a) Sole Source (FAR 19.8)

The Office of the Provost Marshal General (OPMG) is issuing this Request for Information (RFI) to assist in identifying potential sources capable of providing support to Business Operations Support Se... The Office of the Provost Marshal General (OPMG) is issuing this Request for Information (RFI) to assist in identifying potential sources capable of providing support to Business Operations Support Services. The period of performance is three years with a total contract estimated value of $3,780,945.96. The requirement is for mission critical services which must support the Office of the Provost Marshal General. This contract must provide services that possess the right balance of formal education and experience to provide assistance with the daily coordination and operations in the areas of Organization Operations, Security, Information Technology Support, Procurement and Program Management for Office of the Provost Marshal General and Defense Forensics and Biometrics Agency. Organizational Operations: The contractor shall maintain and assist with the calendars and schedules for DFBA. Schedule appointments and meetings as required and current issues of importance. The contractor shall participate in administrative working groups to plan and develop internal strategies to address administrative issues and concerns. The contractor shall assist in preparing for and coordinating requirements for conferences, working groups, briefings, and meetings. The contractor shall routinely coordinate taskers, travel, calendars, Working Groups, etc. with DFBA’s Internal and external stakeholder communities. The contractor shall receive, screen and answer telephonic and visitors/guests for DFBA. The contractor shall attend meetings as required and prepare meeting summary reports for Government review. The contractor shall assist with travel documentation for DFBA personnel in accordance with (IAW) the Joint Travel Regulation (JTR). Provide assistance with travel arrangements, hotel reservations, travel orders and the coordination of the visit. The contractor shall assist with administrative filing system for DFBA in accordance with DOD and DA filing regulations and policies. The contractor shall assist with the preparation of official memorandums and documentation for DFBA review and/or approval. The contractor shall assist with administrative edit of DFBA documentation. The contractor shall assist with the preparation and review of outgoing correspondence from the DFBA or subordinate divisions for grammar, construction, proper format, attachments, continuity of text, policy and procedural adherence, and compliance prior to Government signature. The contractor shall assist with training plans and process training requests for DFBA personnel. The contractor shall assist with the protection integration program responsibilities to include other protection program functions. The contractor shall assist the Operational Security (OPSEC) coordinator for DFBA. This includes assisting in maintaining a functioning, active, and documented (formal) OPSEC program IAW AR 530-1 for DFBA to meeting DFBAs specific needs and supporting the OPSEC programs of higher echelons. The contractor shall assist the Government in ensuring the DFBA OPSEC program includes all personnel with access to critical information (Soldiers, Department of the Army civilians, contractors, and family members). The contractor shall assist to ensure suspenses are adequately staffed to ensure high quality and efficient staff work. The contractor shall assist tracking all internal and external suspenses, provide daily reminders, and prepare for Government closure. The contractor shall assist in the coordination of DFBA actions and taskers both internally and externally. The contractor shall assist in the processing of correspondence and other documentation in/out of DFBA and OPMG front office. The contractor shall assist in maintaining safety program and training plan for DFBA. This will apply to all assigned DFBA personnel. The contractor shall assist with Facilities Security Committee requirements and emergency management operations. The contractor shall assist with logistical requirements and equipment accountability. The contractor shall assist to ensure all DFBA personnel complete in processing requirements. Security Operations: Support for this will include direct access to personal identifiable information, classified and security data information. The contractor shall assist the Security Manager with the execution of physical security measures within DFBA facility. The contractor shall maintain the Physical Security Plan for the facility. The contractor shall maintain Key Control policies, records, and conduct inspections (as appropriate). The contractor shall maintain Security Container policies, records, and conduct inspections (including daily container checklists). This includes the changing of combinations of containers. The contractor shall support all Antiterrorism/Force Protection (AT/FP) efforts. Personnel Security Operations. The contractor shall assist the Security Manager with in and out processing for security matters of personnel. The contractor shall assist with the monitoring of the personnel security status of all personnel within the DFBA workforce. Security access status shall be monitored for currency and validity of the data. Notifications shall be made for government workforce members who will need updates to the owning Security Manager. Notifications shall be made to Contracting Officer Representatives and the DFBA Security Manager if a member of the workforce has insufficient access privileges to operate within the DFBA workspaces. The contractor shall assist with the process Out-Bound Visit Requests after government concurrence. The contractor shall administer and maintain the processes and procedures for the coordination of passing security and/or country clearances for DFBA personnel. The contractor shall use online systems when appropriate. The contractor shall assist with the process In-Bound Visit Requests after government concurrence. The contractor shall administer and maintain the processes and procedures for the coordination of visitors coming to the DFBA facility. The contractor shall assist with the use online systems when appropriate and practical for processing of in-bound visits. These include: Defense Information System for Security (DISS); Security Policy Automation Network (SPAN); Foreign Visit System (FVS). The contractor shall use SharePoint or other Knowledge Management Portal for the internal management of the Security Clearance Access Roster (SCAR) and the Visit Request System. The contractor shall monitor access control for the DFBA facility during the duty day. For purposes of access control, the duty day is normally from 0600-1800. Depending upon circumstances the COR may decrease the time of daily coverage. There will be a one-hour overlap in duty time to allow coverage during escorting of building cleaning personnel. The contractor shall maintain and enter data visitor logs for the DFBA facility. The contractor shall verify visitor identification for the DFBA facility. Following verification, the contractor will issue a visitor’s pass and contact agency sponsors and/or escorts. The contractor shall inspect packages and equipment entering the DFBA facility. Access Control Personnel shall perform package inspections when and as directed by the DFBA policy, or as directed in the event of an emergency or an elevated security posture. The contractor is responsible for observing and questioning those persons whose activities arouse suspicion. In some situations, the contractor may be required to act independently as the primary observer/ witness until law enforcement assistance arrives. The contractor shall delay, prevent, and discover persons attempting unauthorized access for the DFBA facility. The contractor shall assist the agency in training the workforce on security and related matters. Foreign Disclosure. The contractor shall assist the Foreign Disclosure Officer (FDO) with duties relating to DFBA interaction with foreign governments. This includes assisting with in-bound foreign visits, preparing Delegation of Disclosure Authority Letters (DDLs), reviewing documents associated with FDO duties, and providing recommendations on disclosure matters. The contractor shall use online systems when appropriate and practical, including the Security Policy Automation Network (SPAN). The contractor shall report, monitor, and observe security violations at the DFBA facility. While on duty, the contractor shall verbally report and document threatening circumstances and potentially threatening activities in writing with a Security Incident Notice to the appropriate leadership at the facilities where the incident/violation occurs. The contractor shall be required to notify appropriate authorities in the event of situations or occurrences such as civil disturbances, attempts to commit espionage, sabotage, or other criminal acts adversely affecting the security and/or safety of the government, its employees, property, and the general public lawfully in buildings or on the grounds under the control of the government. A Security Incident Notice will be provided to the government. In case of an emergency the contractor shall immediately notify the Designated Government Official, as applicable, of action taken. No additional cost shall be charged the government for the diversion, and the contractor shall not be penalized for the normal daily work not completed which was otherwise scheduled. As soon as the situation is resolved, the contractors should return to their assigned posts and duties. On-Site Information Technology Support: The contractor shall provide on-site and off-site Information Technology (IT) support in accordance with contractual core hours. The contractor shall provide desk side support for approximately 250-300 users. The contractor shall provide knowledgeable technical staff to support, track, and maintain customer and user requests. The contractor shall diagnose problems, perform resolutions, or escalate requests to the appropriate level to obtain resolution. The contractor shall provide monthly metrics on trouble tickets. The metrics are to include the total number of tickets and the status of all tickets. The contractor shall provide PC and Mobility technical support for hardware and software maintenance. The contractor shall support workstations for each employee assigned to the OPMG Headquarters and DFBA HQDA facility. The contractor shall provide user familiarization computer training on desktop operating system, word processing, spreadsheet, graphics, electronic mail and scheduling packages (i.e. Microsoft Windows and MS Word, MS Excel, MS PowerPoint, and MS Project). The contractor shall provide escort assistance when a visitor escort is required. The contractor shall complete the User Access Request training and certification in order to maintain the ability to assist with Network Access Requests. The contractor shall be the liaison with the Headquarters Department of the Army (HQDA) Information Technology Agency (ITA). The contractor shall provide support and coordination for Video Teleconference (VTC), Secure Video Teleconference (SVTC), and other Video platforms including MS TEAMS, DCS and GVS. The contractor shall support the property book officer by maintaining accountability of IT equipment, turning in of excess IT equipment and issuing of new IT equipment. The contractor shall have the background/training to assume the role of Information Technology Manager (ITM) / Information Management Officer to enable the command to establish SIPR/NIPR network accounts for users and stay compliant with ongoing network application changes. The contractor shall have the skills required to serve as Privileged Trusted Agent (PTA) / Trusted Agent (TA) to quickly facilitate the issuance of SIPR Tokens, PIN resets and other activities associated with user support. The contractor shall have the training and skills required to serve as the Information Assurance Support Officer (IASO) / Information Assurance Officer (IAO). The contractor shall have the training and skills required to serve as the Defense Enterprise Provisioning Online (DEPO) Entitlement Manager (EM). The contractor shall ensure that desk procedures are established to facilitate continued support in the case of turnover of contract personnel. The contractor shall continuously coordinate with higher level headquarters support to facilitate onsite fixing of user issues impacting on network access. Acquisition Management Support: The contractor shall provide operational technical support and analysis, and acquisition/logistics management support to the OPMG procurement actions. The contractor shall assist with the support and coordination with stakeholders to ensure OPMG support requirements are accurately defined and documented. The contractor shall assist the Government in the development of procurement documents to include Service Acquisition Strategies, Acquisition Plans (APs), Statements of Work (SOWs)/Performance Work Statements (PWSs), briefings, and other documents required to meet procurement requirements. The contractor shall assist in the development, evaluation, implementation and coordination of solicitations in support of OPMG mission requirements. The contractor shall assist in the analysis of OPMG/DFBA/ACC procurement documentation to ensure compliance with rules, regulations, policies and procedures, utilizing knowledge of operational policy, strategic concepts, and applicable public contract acquisition regulations (i.e., FAR/DFARS/AFARS). The contractor shall assist with providing technical guidance, assistance, and advice to a Government staff in support of acquisition activities. Other Contract Requirements: The primary duty location is the Pentagon, Washington DC. CONUS travel may be required as needed to support operations. Security contract requirements include knowledge of the National Industrial Security Program Operating Manual (NISPOM) manual, an active TOP SECRET Facility Clearance, and access to the Army Centralized Contracts and Security Portal (ACCS), and the Department of Defense (DoD) Information System for Security (DISS). Duties of the on-sight contractor personnel require a minimum of a SECRET clearance with some tasks requiring a TOP SECRET clearance as well as adherence to the Security policy and guidance listed in the Federal, DoD and Army regulations. Other required services may be negotiated as needed. An approved cost accounting system is required. The contract Performance Work Statement will be negotiated with selected Offeror. SUBMISSION INFORMATION: Eligible Offerors who believe they are capable of providing support services are invited to indicate their interest by providing the Government a brief summary (less than five pages) of their company’s capabilities, personnel, and prior experience. Offerors should include any previous Government contracts including the contract number, period of performance, Government point of contact for the contract, and a brief summary of the work provided under the contract. Please identify the subject of your response as, “FY2025 BOSS RFI”. Submissions should be received within 5 days from this posting and sent to Amanda.d.davis.civ@army.mil and linwood.l.matthews.civ@army.mil