The contractor must provide a climate-controlled, secured facility for storing and managing various media records, including classified documents, with 24/7 customer service and a trained representative able to respond on-site within 2 hours (Monday–Friday, 8:00 am–8:00 pm EST). Services include pick-up, storage, retrieval, re-filing, destruction, and shipping of records, with on-site shredding of approximately 1,500 units of paper/non-paper media and 800 computer hard drives annually. The facility must support fluctuating storage of 760–1.2 cubic feet of cartons and accommodate a potential one-time annual bulk purge of 20 pallets. Records are also retired to the Federal Records Center AMEDD Records Processing Center in St. Louis, MO. The contract must comply with Army, Air Force, and National Archives regulatory requirements.