Inactive Total Small Business Set-Aside (FAR 19.5)

The Government requires forty-five (45) Virtual Contact Center (VCC) software licenses that will provide Tier 1 and Tier 2 Help desk support for the Army Research Laboratory (ARL) customer base for a ... The Government requires forty-five (45) Virtual Contact Center (VCC) software licenses that will provide Tier 1 and Tier 2 Help desk support for the Army Research Laboratory (ARL) customer base for a period of one (1) year (PoP: 1/1/2021-12/31/2021), option year 1(PoP: 1/1/2022-12/31/2022), option 2 year (PoP: 1/1/2023-12/31/2023).