This is a fixed-price service contract for the maintenance of an infant protection system at Womack Army Medical Center (WAMC) on Fort Bragg, North Carolina. The contractor must provide 24/7 telephonic support, all necessary updates, zero-cost warranty replacements, and on-call technician support with a 24-hour response for routine service and a 12-hour response for emergency service. The contractor is also required to supply a standard set of refurbishments, including 100 infant transmitters at least twice per year, and perform one annual comprehensive inspection at no additional cost. All proposed rates for services and refurbishments will be locked in for the contract's duration and must include travel costs. All equipment and software must be compatible with existing WAMC systems and capable of feeding back to the facility's security suite.

This is a Request for Information (RFI) for planning purposes only, seeking a vendor to provide maintenance and support services for an infant protection system at WAMC, Fort Bragg, North Carolina. The proposed performance start date is on or about April 1, 2026. Required services include a 24/7 customer service line, on-call technician support with specific response times, and the provision of refurbished equipment like infant transmitters at locked-in rates. The contractor must supply all necessary equipment, software, and hardware that is compatible with the existing system and capable of feeding back to WAMC's security suite. Interested parties must be registered in SAM under NAICS code 334290 with a business size standard of 800 employees.