Inactive Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)

The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers. The Help Desk provides both Tier-I and -II Computer... The Help Desk provides the single point of contact between the Tooele Army Depot (TEAD) Division of Information Management (DOIM) and its customers. The Help Desk provides both Tier-I and -II Computer Help Desk Technical Services (Help Desk) to resolve customer administrative and technical issues, via telephone, remotely, or on-site, at the customer’s desk. Problems come into the Help Desk via telephone, e-mail Help Desk Tickets, web-based Help Desk Tickets, or automated equipment monitoring devices and software. There are two main categories of Help Desk Tickets: Routine and VIP/Urgent/Critical. As its primary objective, the Help Desk seeks to restore normal service to standard operation as quickly as possible in order to minimize adverse impact on customers, business operations, and processes.