The requirement is for a contractor to provide contact center personnel, program management, technical support, and associated services to host, operate, and maintain an enterprise-wide, cloud-based FOIA Case Management System for the Department of the Navy. The solution will serve as the modern, long-term successor to DON’s legacy FOIA processing platform and must be secure, intuitive, and meet or exceed baseline efficiency, processing speed, and service levels. The primary objective is to transition DON to a state-of-the-art, financially sustainable, self-managed processing ecosystem. The solution must fully enable DON to meet statutory obligations with high timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.