8(a) Custodial Services for NSWC Carderock
Provide custodial services to buildings listed in custodial inventory at Naval Surface Warfare Center, Carderock, West Bethesda, MD. The Contractor shall furnish all labor, supervision, management, to... Provide custodial services to buildings listed in custodial inventory at Naval Surface Warfare Center, Carderock, West Bethesda, MD. The Contractor shall furnish all labor, supervision, management, tools, materials, equipment, facilities, transportation, incidental engineering, and other items necessary to provide the services outlined in the Performance Work Statement (PWS). This is a combination of performance-based contract that is comprised of both Recurring Work and Non-Recurring Work Items. Recurring Work: The Contractor shall provide custodial services to buildings to ensure facilities are clean. The Contractor shall provide all labor, supervision, cleaning equipment, and supplies to perform the cleaning services. The Contractor’s cleaning techniques and products shall protect the integrity of surfaces, finishes, and floor coverings. The Contractor shall use all cleaning products in accordance with directions provided by the manufacturer. The Contractor shall develop and submit an Annual Work Schedule for custodial services. Space Cleaning: The Contractor shall move furniture in buildings and other items prior to performance of services and return such to their original positions upon completion of services. Custodial inventory with specified service classes are provided in Attachment 001. The Contractor shall clean within the specified Service Classes. Emptying Waste Containers: The Contractor shall empty waste containers and ensure the interior and exterior of the waste containers are clean. Waterproof liners shall be provided by the Contractor and replaced when soiled or unserviceable. The Contractor shall collect and dispose of items placed adjacent to waste containers and marked “TRASH.” Waste collection excludes individual items that exceed 20 pounds in weight. All waste that is dropped during the waste removal process shall be picked up and properly disposed. All spills that occur during the waste removal process shall be and properly treated and cleaned. All waste shall be moved to designated refuse containers. The Contractor shall perform services at the specified frequencies. Emptying Recycling Containers: The Contractor shall empty recycling containers and ensure they are clean. The Contractor shall collect and dispose of items placed adjacent to recycling containers and marked "RECYCLE." Waste collection excludes individual items that exceed 20 pounds in weight. All recyclable material that is dropped during the removal process shall be picked up and properly disposed. The Contractor shall collect all recyclable material from desk-side recycling containers and/or interior collection points unless otherwise specified based on Service Classes. All recyclable material shall be moved to building collection site. *Unless marked “RECYCLE” papers/ documents, the Contractor shall not remove personal items. In the event such items are found stacked on top of a recycle container, the Contractor shall leave those items as is, document and notify the COR, as soon as possible. The Contractor shall perform services at the specified frequencies. Low Area Cleaning: The Contractor shall provide low area cleaning services to ensure surface areas are clean. Low area cleaning includes all furniture and fixtures (e.g., partitions, radiators, equipment, hand railings in stairways, grills, ledges, sills, walls, doors, light fixtures, chalk and dry boards and trays, miscellaneous hardware and bright metal work) to a maximum height of 7'-0" above floor level. Low area cleaning does not include desktops of occupied cubicles or offices. Areas to receive low area cleaning are identified on the Custodial Inventory provided. The Contractor shall perform services at the specified frequencies. Kitchenette, Lunch/Break Room and Kitchen Cleaning: The Contractor shall provide cleaning services in lunch/break room and kitchen areas to ensure areas are clean and sanitary. Employee lunch/break room and kitchen areas shall include sinks, countertops, trash containers, cooking equipment, coffee makers, and dining areas. Where present, soap and paper towel dispensers shall be refilled. The Contractor shall collect all waste from lunch/break room areas. All waste shall be moved to designated refuse containers. The Contractor shall pick-up and clean all waste that is dropped during the waste removal process. The Contractor shall perform services at the specified frequencies. High Area Cleaning: The Contractor shall provide high area cleaning services to ensure surfaces are clean. High area cleaning includes all areas that are vertical and horizontal surfaces above 7'-0" from floor level, including overhead piping, light fixtures, heating and air conditioning vents and ceiling areas. The Contractor shall clean the exterior and interior surfaces of the light fixture. The Contractor shall ensure that overhead fixtures are protected from damage. High area cleaning includes removal of all debris created, including debris falling into low areas. The Contractor shall perform services at the specified frequencies. Interior Window Cleaning: The Contractor shall clean window surfaces and adjacent areas. The Contractor shall perform services at the specified frequencies. Window Blinds Cleaning: The Contractor shall clean window blinds to ensure they are clean and available for use in a timely manner. Contractor shall clean both sides of blinds. The Contractor may remove blinds for cleaning. If removed for cleaning, the Contractor shall return cleaned blinds to their original location and same operational condition within two (2) working days. The Contractor shall perform services at the specified frequencies. Entrance Cleaning: The Contractor shall clean doors and all associated glass of the entrance. Entrances surfaces include but are not limited to doors, associated transoms, and sidelights. When the entry is an atrium entrance the Contractor shall clean both sets of doors and all associated glass. The Contractor shall ensure that surfaces are free of all dirt and provide a clear, streak-, smudge- and mark-free appearance regardless of height. The Contractor shall clean glass surfaces on both sides and for the full height of the glass. The Contractor shall ensure doors are clean and free of all dirt and marks. The Contractor shall perform services at the specified frequencies. Interior Glass Surfaces Cleaning: The Contractor shall clean all interior glass to ensure glass surfaces are clean. Glass surfaces include but are not limited to interior doors, display cases, partitions, and walls. Glass surfaces are to be cleaned on both sides and for the full height of the glass. The Contractor shall perform services at the specified frequencies. Drinking Fountains Cleaning: The Contractor shall clean drinking fountains to ensure they are clean, and sanitary. The Contractor shall properly disinfect drinking fountain surfaces. The Contractor shall perform services at the specified frequencies. Floor Care: The Contractor shall provide floor care services to ensure they are clean. The Contractor shall move furniture, non-permanent rugs and other floor coverings prior to floor care services. The Contractor shall return furniture, rugs, floor coverings, and other items moved during services to its original position. When caring for raised deck floors, the Contractor shall ensure that all items below the floor are protected from damage. The Contractor shall perform floor care services in a manner that minimizes interference with daily operations. The Contractor shall post warning signs and barricades in areas of floor care operations, as appropriate, to ensure personnel safety. The Contractor shall clean floors consistent with the specified Service Class. The Contractor shall perform services at the specified frequencies. Sweeping and Dust Mopping: The Contractor shall sweep or dust mop uncarpeted floors to ensure floors are free of debris and dust. The Contractor shall sweep or dust mop uncarpeted floors, including stairwells and elevators. The Contractor shall perform services at the specified frequencies. Vacuuming Carpets and Rugs: The Contractor shall vacuum carpets and rugs to ensure they are free of debris and dust. Contractor shall provide spot cleaning as needed. The Contractor shall perform services at the specified frequencies. Cleaning Walk-off Mats: The Contractor shall clean the walk-off mats and surfaces below the mats to ensure mats and surfaces are clean. The Contractor shall return mats to their original locations after cleaning. The Contractor shall notify the COR when walk-off mats are defective, missing, or not serviceable. The Contractor shall perform services at the specified frequencies. Spray Cleaning and Buffing: The Contractor shall spray clean and buff floors. The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates. The Contractor shall use floor products that result in a non-slip finish. The Contractor shall clean floors and ensure that such have a uniform glossy finish. The Contractor shall clean non-slip floors and ensure such have a uniform matte finish. The Contractor shall perform services at the specified frequencies. Damp Mopping: The Contractor shall damp mop floors to ensure that floors are clean and sanitized. The Contractor shall damp mop uncarpeted floors, including stairwells and elevators. The Contractor shall remove scuff marks, spots, and dried stains. The Contractor shall perform services at the specified frequencies. Stripping and Coating: The Contractor shall strip and coat floors. The Contractor shall coat floors to ensure continuous protection. The Contractor shall strip and coat uncarpeted floors, including stairwells and elevators. The Contractor shall ensure there is no buildup or residue on baseboards, mop boards, cove base, and kick plates. The Contractor shall apply sufficient coats of product to protect floors from traffic and use. The Contractor shall use floor products that result in a non-slip finish. The Contractor shall clean floors, and ensure suck are free of previously applied coats, and have a uniform glossy finish. The Contractor shall clean non-slip floors, and ensure such have a uniform matte finish. The Contractor shall perform services at the specified frequencies. Carpet and Rug Deep Cleaning: The Contractor shall deep clean carpets and rugs to ensure that floors are clean and available for use in a timely manner. Acceptable methods for deep cleaning include shampooing, chemical extraction, steam cleaning, and other similar deep cleaning processes. The Contractor shall ensure that carpets and rugs are dry and passable within 12 hours upon completion of cleaning. The Contractor shall perform services at the specified frequencies. Restroom Services: The Contractor shall service restrooms in buildings to ensure these rooms are clean, sanitary, and stocked with sufficient supplies. The Contractor shall inform the COR when dispensers and fixtures are damaged or missing. The Contractor shall clean locker rooms and showers as part of restroom services. The Contractor shall ensure restrooms are clean and sanitary consistent with the specified service class. The Contractor shall ensure that restrooms are adequately stocked with restroom supplies. The Contractor shall perform services at the specified frequencies. Restroom Cleaning: The Contractor shall clean and disinfect restrooms to ensure they are clean, sanitary, and free of offensive odors. The Contractor shall ensure all cleaning materials and equipment used in restrooms are not used in any other areas outside the restrooms. The Contractor shall ensure cleaning materials, to include sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls are not be used to clean showers, lavatories and sinks. The Contractor shall disinfect all restroom floors, walls, partitions, fixtures, mirrors, and shower areas. The Contractor shall remove all graffiti from restroom surfaces. The Contractor shall perform services at the specified frequencies. Restroom Servicing: The Contractor shall service restrooms to ensure they are stocked with sufficient supplies and empty waste containers. Restroom supplies include toilet paper, toilet seat protectors, soap, and paper towels in all dispensers. The Contractor shall collect all waste from all restrooms. The Contractor shall move all waste to designated refuse containers. The Contractor shall pick up and properly dispose of all waste that is dropped during the waste removal process. The Contractor shall empty restroom waste containers, as well as clean, and replace waterproof liners. The Contractor shall perform services at the specified frequencies. Group Shower/Locker Room Cleaning: The Contractor shall provide cleaning services in group shower/locker rooms to ensure areas are clean and sanitary. The Contractor shall ensure that cleaning materials and equipment used in shower/locker rooms are not used in any other areas outside the shower/locker rooms. The Contractor shall ensure that cleaning materials, including sponges, cloths, brushes, and similar items, used to clean toilets, urinals, floors, and walls are not used to clean showers, lavatories and sinks. The Contractor shall collect all waste from all shower/locker rooms. All waste shall be moved to designated refuse containers. All waste that is dropped during the waste removal process shall be picked up and properly disposed. The Contractor shall empty waste containers, clean, and replace waterproof liners. Shower/locker room supplies include toilet paper, toilet seat protectors, soap, and paper towels in all dispensers. The Contractor shall perform services at the specified frequencies. Restroom and Kitchenette Maintenance: The Contractor shall provide maintenance services to restrooms and kitchenettes. Maintenance services include plumbing inspections to all pipes and drains to ensure leaks are found in a timely manner; battery changes in automatic flushers; and water filter changes to Point of Use water dispensers and kitchenette potable water faucets. The Contractor shall perform services at the specified frequencies. Plumbing Inspections: The Contractor shall provide monthly visual inspections to all kitchenette and restroom faucets, drain lines and any additional visible plumbing. In the event that a leak is discovered, the Contractor shall immediately notify the COR. The Contractor shall provide a monthly report of plumbing inspection findings to the COR no later than the 10th of each month. Automatic Flushers and Faucets: The Contractor shall replace the batteries in automatic flushers/faucets when replacement light appears or when the flusher/faucet no longer operates properly. Locations for the automatic flushers and faucets are listed in Attachment 002. The Contractor shall supply all tools, parts and labor for this requirement. The Contractor shall provide a monthly report of all battery replacements no later than the 10th of each month. Water Filters: The Contractor shall provide annual servicing to the approximately 125 freestanding Point of Use (POU) water dispensers and approximately 250 kitchenette potable water faucets at various buildings and locations throughout the Naval Surface Warfare Center, Carderock (NSWCCD) West Bethesda site listed in Attachment 003. The contractor shall submit a report, to include when the filter was changed and the circumstances that warranted the action, to the COR by the end of the performance year. POU Water Dispensers: The Contractor shall service all freestanding POU water dispensers annually, and as specified in the most recent manufacturer’s maintenance list, or when taste or odor problems are reported to the Contractor, in order to maintain both proper operation and any warranty protection on the refrigeration and cold water system components, as well as the heating element and hot water components, if so equipped. The Contractor shall purchase all replacement parts and components from an authorized representative or supplier. The Contractor shall supply all tools, parts and labor for this requirement. Kitchenette Potable Water Faucets: The contractor shall replace the kitchenette potable water faucet filter cartridges yearly, and as specified in the most recent manufacturer’s maintenance list. The Contractor shall replace all filters (Part # Aqua Pure C-LC) for disinfection, sanitization, and lead removal on all units, and repair defective units with replacement parts, as needed to maintain a minimum current condition of drinkable water for human consumption. All servicing and sanitizing shall be in accordance with the manufacturer’s recommended procedures. All replacement components and replacement units shall comply with the requirements of Section 1417 of the Safe Drinking Water Act (SDWA) and Section 9 of American National Standards Institute (NSF/ANSI) Standard. The Contractor shall supply all tools, parts and labor for this requirement. Building Perimeter Services: The Contractor shall provide building perimeter services to buildings. The building perimeter is defined as the area within fifteen feet from the building outside wall and shall be extended to include associated porches, patios, sidewalks, and designated smoking areas. Building perimeters shall be consistent with the specified service class. The Contractor shall perform services at the specified frequencies listed in Attachment 004. Debris Removal: The Contractor shall remove debris from the building perimeter. The Contractor shall deposit all debris in the designated waste container. Building perimeters shall be clear of debris. The Contractor shall perform services at the specified frequencies. Emptying Perimeter Waste Containers: The Contractor shall empty perimeter waste containers and ensure they are clean. The Contractor shall empty waste containers, excluding dumpsters, located in the perimeter area. The Contactor shall pick up all waste around the containers. The Contractor shall collect and dispose of items placed adjacent to waste containers. The Contractor shall empty ash urns and refill or replace sand as necessary. The Contractor shall pick up and properly dispose of all waste that is dropped during the waste removal process. The Contractor shall provide waterproof liners and replace when needed. The Contractor shall empty and clean waste containers. The Contractor shall perform services at the specified frequencies. Unscheduled Services: The Contractor shall respond and complete requests for minor cleaning tasks between scheduled service intervals to ensure spaces and surfaces are clean. Typical unscheduled services include clean-up of overflowed restroom fixtures, spills, bodily fluids, muddy or wet entrances, broken glass, carpet spot cleaning and other similar items. The Contractor shall perform services at the same level required for similar types of services as set forth in item Recurring Work 3.2. An unscheduled service is limited to two (2) labor hours or $100 of labor and materials cost per occurrence (for estimating purposes the contractor should estimate 25 instances per year). The Contractor shall notify the COR upon identification that the unscheduled services will exceed the unscheduled service limit. The Government may issue non-recurring work for services exceeding the unscheduled service limit. When such circumstances arise, the Government will only be liable for the amount of cost exceeding the unscheduled service limit. The Contractor shall submit an Unscheduled Services Report to the COR. The Contractor shall complete unscheduled services within two (2) hours after notification. Non-Recurring Work: Nonrecurring work will consist of Unit Priced Tasks and Unit Priced Labor Work which may be ordered by the Government as separate on an as needed basis. The Contractor shall provide costs associated with exterior window cleaning (requirements listed in 3.4.1 Exterior Window Cleaning) and additional tasks ordered outside of the specified frequencies. Technical Instruction shall be used. Exterior Window Cleaning: The Contractor shall clean window surfaces and adjacent areas. Where storm windows exist, the Contractor shall clean both sides of the storm window and the outside of the inner glass. When screens are present, the Contractor shall remove and clean the screen such that it is free of debris and dust before reinstalling over cleaned windows. Work will not be considered complete until screens are reinstalled. Contractor-Furnished Items: Except for items identified as Government Furnished, the Contractor shall provide all equipment, materials, parts, supplies, components, and facilities to perform the requirements set forth in this Contract. The COR or Contracting Officer (KO) may inspect Contractor-furnished items for adequacy and compliance with contract requirements. The Contractor shall remove and replace inadequate or unsafe items at no cost to the Government. The Contractor shall not bring materials containing asbestos, lead, and polychlorinated biphenyls (PCBs) onsite. The Contractor shall use energy efficient tools and equipment when available. The COR or KO may at any time require the Contractor to provide Samples, Safety Data Sheets (SDS) or Manufacturer’s Data Cut Sheets of Materials used in this Contract. Personnel Requirements: The Contractor shall comply with the personnel requirements stated below. Key Personnel: The Contractor shall submit a List of Key Personnel and Qualifications as a part of its proposal. The Contractor shall provide any additional information requested by the COR or KO necessary to certify the qualifications of key personnel. The Contractor shall submit an Organizational Chart showing lines of authority of the key personnel and on-site supervisor(s) for this contract as a part of their proposal. The chart shall include names of personnel and their position title in this contract. As a minimum, the Contractor shall include the Project Manager, Quality Manager, Site Safety and Health Officer (SSHO), Environmental/Energy Manager, and on-site supervisor(s) and who they will report directly to for this contract. Key Personnel labor category qualifications are provided in Attachment 005. The key personnel shall be revised as applicable for the contract. Employee Requirements: The Contractor shall provide experienced, qualified, and capable personnel to perform the work in this contract. Personnel shall be fully knowledgeable of all safety, environmental, and energy requirements associated with the work they perform. Personnel shall speak, read, and comprehend English to the extent that the contractor personnel can perform the contract requirements and comply with installation emergency procedures. Employee Certification and Training: The Contractor shall maintain personnel certification, training, and licensing records for employee requirements specified herein and within all technical annexes/sub-annexes. Certification, training, and licensing records shall be kept current and on file for the duration of the contract including all option periods. Records shall be made available for Government review within four (4) hours of request. Employee Appearance: The Contractor shall ensure that all employees present a professional appearance that is appropriate for their position. The KO reserves the right to determine the acceptability of any clothing worn. All Contractor/subcontractor employees working under this contract shall be identified by a distinctive (Prime Contractor) nameplate, emblem, or patch attached in a prominent place on an outer garment. Employee identification shall not be substituted for station required passes or badges. Monthly On-Site Labor Report: The Contractor shall submit a Monthly On-Site Labor Report to the COR. This report is a compilation of employee-hours worked each month for all site workers, both prime and subcontractor. Quality Management System (QMS): The Contractor shall establish and maintain a complete Quality Control (QC) program to provide an effective and efficient means of identifying and correcting problems throughout the entire scope of operations. The contractor shall provide a copy of the Quality Control Program to the PCO and COR as part of their proposal. Quality Control Inspections: The Contractor shall establish and maintain an inspection system to ensure work performed conforms to the contract requirements. This QC Inspection shall occur monthly. The Contractor shall maintain a file of all scheduled and performed QC inspections, inspection results, and dates with details of corrective and preventive actions. The file shall be the property of the Government and made available at all times during the Governments regular working hours. A copy of the findings in the monthly inspection report shall be submitted to the COR monthly. Bloodborne Pathogen Exposure: The Contractor shall comply with 29 CFR-1910.1030 at all times if personnel are performing work where they may be exposed to blood or other potentially infectious materials. The Contractor shall have an established Exposure Control Plan accessible to employees. This plan shall be reviewed annually and comply with 29 CFR-1910.1030. SPECIAL QUALIFICATIONS N/A GOVERNMENT FURNISHED: The Government will furnish water and electricity at existing outlets required for the contractor to perform work under the contract. The Contractor may request information concerning the location of existing outlets from the KO. The Government will not furnish facilities, equipment, or materials. CONTRACTOR FURNISHED: The Contractor shall provide and maintain, at its expense, the necessary service lines from the existing Government outlets to the work site. The Contractor shall provide and maintain backflow prevention devices on connections to domestic water lines and electrical transformer provisions on connections to electric lines. Meet all Federal, State, local, and installation codes and regulations for backflow prevention devices and electrical transformer provisions. Services required by the Contractor, for which there are no available Government outlets, shall be provided by the Contractor at no cost to the Government. During non-routine operations, the Contractor shall consult with the Government prior to using any drain. SECURITY REQUIREMENTS The Contractor shall comply with all Federal, state, and local security statutes, regulations, and requirements. The Contractor shall become acquainted with and comply with all Government regulations as posted, or as requested by the KO when required to enter a Government site. The Contractor shall ensure that all security/entrance clearances are obtained. Employee Listing: The Contractor shall maintain a current Employee List and submit monthly to the COR. The list shall include employee’s name, supervisor, company, and level of security clearance. Vehicles: The company name shall be displayed on each of the Contractor's vehicles in a manner and size that is clearly visible. All vehicles shall display a valid state license plate that complies with State Vehicle Code. Vehicles shall meet all other requirement of the State Vehicle Code, such as safety standards, and shall carry proof of insurance and state registration, if applicable. Passes and Badges: Contractor personnel shall follow all directives and policies set forth by the Department of Defense (DOD), Department of the Navy (DON), Naval Sea Systems Command (NAVSEA), and the NSWCCD Security Division (105). Personnel requiring network access to perform duties assigned within the performance work statement shall be able to obtain and maintain a properly adjudicated Tier 3 (T3) or similar in scope Personnel Security Investigation (PSI) - (NACLC/ANACI/T3R) investigation. Upon proper adjudication of a T3 or similar in scope PSI, the contractor will be issued a Common Access Card (CAC) in order to access facilities and work stations with network access. Upon completion of the contract, removal from position, or a change in status of the T3 investigation, the contractor shall return their CAC to the Security Division. Personnel unable to maintain a T3 investigation shall be removed from the contract and replaced with an equally capable contractor with a properly adjudicated T3 investigation. For personnel not requiring network access shall have a Tier 1 (T1) or similar in scope PSI investigation.Contractor employees without current eligibility are required to complete the appropriate (PSI) commensurate with position filled. NSWC Carderock Division (Code 105 Security) will coordinate PSI for the contractor(s) requiring eligibility. The Contractor requires access to controlled unclassified information (CUI). CUI is official information that requires the application of controls and protective measures for a variety of reasons and has not been approved for public release, to include technical information, proprietary data, information requiring protection under the Privacy Act of 1974, and Government-developed privileged information involving the award of contracts. CUI is a categorical designation that refers to unclassified information that does not meet the standards for National Security Classification under Executive Order 13526, but is pertinent to the national interest of the United States or to the important interests of entities outside the Federal Government, and under law or policy requires protection from unauthorized disclosure, special handling safeguards, or prescribed limits on exchange or dissemination. The Contractor shall not have access to Controlled Unclassified Information (CUI). Contractor Personnel Identification – In the performance of this contract, Contractor employees shall identify themselves as Contractor personnel by introducing themselves or being introduced as Contractor personnel and by displaying distinguishing badges or other visible identification for meetings with Government personnel. Contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and formal and informal written correspondence. Contractor personnel shall wear their CAC on their outer most layer of clothing above the waist. CACs shall be visible at all times unless connected to a work station. CACs shall be removed from work stations every time personnel leave their work station. Lost or stolen CACs shall be reported to the contractor’s Cognizant Security Officer, the COR, and the Security Division immediately. Contractor personnel shall maintain control of their CAC at all times, both onsite and offsite. CACs shall not be photographed or photocopied. CACs shall only be used by those to which they are assigned and shall not be shared. Personnel not requiring network access to perform duties assigned within the statement of work shall be able to obtain and maintain a properly adjudicated Defense Biometrics Identification System background check. The check will be performed at no cost to the Contractor at time of the proposal submission or at the very least before commencing any work at NSWCCD, and must maintain the level of security required for the life of the contract in order to receive an electronic ID card and be issued a Proxy Card to gain access to work areas. These Proxy Cards will be issued by Access Control Personnel at the Base Security Office. Upon completing contract requirements Proxy Cards shall be returned to Access Control Personnel at the Base Security Office. Access to Buildings: The Contractor shall monitor and control access into restricted areas under their responsibility, allowing only those individuals who have been properly cleared into restricted areas or other controlled access areas. The Contractor shall comply with security requirements, plus those imposed by the installation Commander at all times. Personn...
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