Inactive

The Marine Corps Installations Command (MCICOM) has the core responsibility to provide oversight of the level of facility conditions, housing services and customer services provided to Marines and the... The Marine Corps Installations Command (MCICOM) has the core responsibility to provide oversight of the level of facility conditions, housing services and customer services provided to Marines and their families. The primary tools used are the Resident Satisfaction Surveys (RSS). MCICOM requires a contractor to perform annual surveys to solicit feedback from personnel residing in Public Private Venture (PPV) homes, Marine Corps Government Family Housing (FH), and Unaccompanied Housing (UH) units. The planned contract will provide oversight of the level of facility conditions, housing services and customer services provided to Marines and their families. The Contractor will perform survey development and implementation, data collection and analysis, survey reporting, and general consulting to help the MC improve the housing program. The data generated and the resulting analysis from conducting the surveys is integral to the continuing evaluation of MCICOM processes and provides performance improvement actions by transforming customer feedback into business process changes and improvements.