MARCORSYSCOM’s PAE Mission Systems is conducting market research for commercial partners to provide enterprise-scale IT Operational Support Services, with skilled, certified professional personnel as the primary requirement and commercial AI/automation as an embedded augmentation capability to improve efficiency and reduce manual touch-labor over time. The government clarifies that proposed AI/automation tooling must be part of the service delivery model rather than a standalone platform, and it seeks industry feedback on service-based ordering models such as hours-of-service or outcome-based procurement, including tooling, ordering structure, and performance tracking. Responses should use a five-page PDF capabilities narrative, optional separate supplementary materials limited to fifteen PDF pages, and a native Excel vendor comment matrix with a 300-word limit per cell. ROM pricing should treat this as a services acquisition: contractor-provided proprietary tooling costs belong in fully burdened labor rates, while platform licensing/subscription and variable/consumption line items apply only to potential Government-owned platform costs and should be marked $0 if not applicable.

MARCORSYSCOM’s Portfolio Acquisition Executive Mission Systems is conducting market research to identify commercial partners for enterprise-scale IT Operational Support Services, with qualified certified personnel as the primary focus and commercial AI/automation integration as an explored capability. The government emphasizes that AI/automation tooling must be embedded in the service delivery model to augment the workforce, improve efficiency, and reduce manual touch-labor costs. Industry feedback is sought on service-based ordering models, including procuring hours of service or outcomes rather than individual labor categories, along with tooling, ordering structure, and performance-tracking considerations. Submission formatting requires a five-page PDF Capabilities Narrative, separate optional Supplementary Materials up to 15 pages PDF, and a Vendor Comment Matrix in native .xlsx with a 300-word-per-cell limit. ROM pricing treats this as a services acquisition, with contractor proprietary tooling costs included in fully burdened labor rates and platform licensing/consumption line items used only for Government-owned platforms and marked $0 if not applicable; Q&A are in final review and will be released in Amendment 04.

Marine Corps Systems Command (MARCORSYSCOM), Portfolio Acquisition Executive Mission Systems (PAE MS), is conducting market research to identify capable, innovative commercial partners for comprehensive, enterprise-scale Information Technology (IT) Operational Support Services (OSS). The primary focus is qualified, certified personnel, while the Government is also exploring integration of commercial AI and automation technologies as a critical capability for selected partner(s). Consolidating professional services represents a strategic opportunity to optimize workflows and lower manual touch-labor costs over time by equipping the contractor workforce with advanced automation tools. Questions are currently being processed, and no additional questions will be accepted at this time.

Marine Corps Systems Command (MARCORSYSCOM), Portfolio Acquisition Executive Mission Systems, is conducting market research to identify capable, innovative commercial partners for comprehensive, enterprise-scale IT Operational Support Services. Qualified, certified personnel remain the primary focus, while the Government is also exploring integration of commercial AI and automation technologies as a critical capability. Consolidating professional services is viewed as a strategic opportunity to optimize workflows and lower manual touch-labor costs over time by equipping the contractor workforce with advanced automation tools. An amendment has been issued, and interested parties should review the amended opportunity for updated details.

Marine Corps Systems Command (MARCORSYSCOM), Portfolio Acquisition Executive Mission Systems (PAE MS), is conducting market research to identify capable, innovative commercial partners for enterprise-scale Information Technology (IT) Operational Support Services (OSS). Qualified, certified personnel remains the primary focus, while the government is also exploring integration of commercial AI and automation as a critical capability. The selected partner(s) would be expected to help drive operational efficiencies. Consolidating professional services is seen as a strategic opportunity to optimize workflows and lower manual touch-labor costs over time by equipping the contractor workforce with advanced automation tools.