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Statement of Work Annual Maintenance on the PACS Security System DFAS TX Defense Finance and Accounting Service (DFAS) Texarkana, TX 1.0 INTRODUCTION: The purpose of this requirement is to provide the... Statement of Work Annual Maintenance on the PACS Security System DFAS TX Defense Finance and Accounting Service (DFAS) Texarkana, TX 1.0 INTRODUCTION: The purpose of this requirement is to provide the Defense Finance and Accounting Service, Texarkana (DFAS-TX) with maintenance and support of the Physical Access Control System (PACS) of the DFAS occupied building 735 at Red River Army Depot, Texarkana TX. •2.0 SCOPE OF WORK: The Contractor shall provide DFAS-TX with maintenance and support of the Physical Access Control System (PACS) of building 735 at Red River Army Depot. Complete two annual site visits to perform preventative maintenance/inspections on all components, system checks, tests, and system updates. This is a Software house CCure 9000 system, Series - "L", serial #9-17935. •3.0 GENERAL REQUIREMENTS: The following features are required of the maintenance and support. Vendor Requirements: •· software house certified provider •· Servicing Integrators/Technicians must possess at minumum a software house Advanced Certification and have at least three years' experience with Common Access Card (CAC) based CCure 9000 Physical Access Control System (PACS) installation, configuration, troubleshooting, and maintenance. The vendor shall provide the technician's name and certificate number with bid. •· Contractor shall provide maintenance, inspection, and updates for 14 readers and related hardware on this system and one server/registration system. •· Contractor shall respond within 24-hours for reported system problems reported (Monday through Thursday - 0600 -1800) •· Complete two annual site visits to perform preventative maintenance/inspections on all components, system checks, tests, and system updates. •· Contractor shall provide internet connectivity as needed for maintenance, services, and updates. •· Provide service reports detailing what inspections that were completed, all work that was done (adjustments, updates, etc.) and any recommendations for system sustainment and or improvements. Contractor format for this report is acceptable. •· As needed, the contractor shall provide remote support for site PACS operators during normal working hours, Monday through Friday. (Four hour response time for requests for assistance.) •· Repair and or replace any components as required to ensure compliant operation of the system as designed (8 hours battery backup and configured for certificate authentication). •· DFAS Texarkana TX is located on DoD facility Red River Army Depot, Texarkana TX. Contractor and all associated sub-contractor employees shall comply with adjudication standards and procedures for facility access and local security policies and procedures. •· Contractor shall provide and install the annual software house Software Support Agreement (SSA). •4.0 PERIOD OF PERFORMANCE: Base period: 1 year from the date of award + 4 option periods. The contract will also include FAR Clause 52.217-8 with the option to extend services for up to an additional six months. •5.0 GOVERNMENT POINT OF CONTACT (GPOC): The GPOC will act as the on-site technical point of the contract for the Government. He/she will initiate repair and replacement requests and perform quality assurance. The GPOC's authority is limited to technical issues and he/she is not authorized to make contractual decisions. The authority to resolve monetary issues and contractual interpretation is the responsibility of the Contracting Officer. The Government Point of Contract (GPOC) for this order is listed below. Donald Carrier DFAS-Texarkana Facility Services Specialist RRAD Bldg. 735, WS259 903-334-1652 (DSN: 829) Email: donald.r.carrier.civ@mail.mil •6.0 INVOICES: Payment will be made in accordance with the Prompt Payment Act. Invoices shall be submitted to the (Acceptor) Sheila J Meador, sheila.j.meador.civ@mail.mil as a 2-in-1 or Combo invoice via the internet using the Government provided Wide Area Work Flow (WAWF) Receiving/Acceptance System at https://wawf.mil. (Ref clause 252.232-7003). When the 2-in-1 or Combo invoice is received by the Acceptor via WAWF, the Government will review the document and if it is correct, accept it electronically and forward it for payment. Web Base Training is available at www.wawftraining.com and for more information go to www.dod.mil/dfas and click the e-commerce link. All other questions regarding training and gaining access to the WAWF should be discussed with the Contracting Officer.