This opportunity seeks to transform the Defense Health Agency’s End User Services (EUS) delivery model into a unified, outcome-based approach, focusing on three service pillars: Application & Clinical Workflow Support, Enablement & Adoption Services, and Change, Communications & Trust. Solutions must flexibly support 11 distinct user domains and integrate with the broader EUS ecosystem, including the enterprise ITSM Service Desk and SIAM processes. The anticipated contract structure is a 12-month base period plus four 12-month options, awarded as either a FAR-based contract or a Prototype Project Other Transaction Agreement. Interested parties should review all attached documents in full for complete submission requirements and instructions.