This opportunity seeks a unified, outcome-based End User Services model to replace legacy support contracts, with solutions tailored to 11 diverse user domains including clinicians, combat medics, beneficiaries, and IT staff. The scope focuses on transforming and integrating three service pillars—Application & Clinical Workflow Support, Enablement & Adoption Services, and Change, Communications, & Trust—while ensuring interoperability with the broader enterprise service desk and SIAM processes. Direct patient-facing digital engagement is explicitly excluded. The anticipated contract structure is a 12-month base period plus four 12-month options. No budget amount or performance location is specified.

This opportunity seeks to transform the Defense Health Agency’s End User Services (EUS) delivery model into a unified, outcome-based approach, focusing on three service pillars: Application & Clinical Workflow Support, Enablement & Adoption Services, and Change, Communications & Trust. Solutions must flexibly support 11 distinct user domains and integrate with the broader EUS ecosystem, including the enterprise ITSM Service Desk and SIAM processes. The anticipated contract structure is a 12-month base period plus four 12-month options, awarded as either a FAR-based contract or a Prototype Project Other Transaction Agreement. Interested parties should review all attached documents in full for complete submission requirements and instructions.