Inactive

A hardware and software upgrade is needed in order to provide continued phone service to the existing DFAS Avaya infrastructure which currently supports all DFAS telephones and the Call Centers. The u... A hardware and software upgrade is needed in order to provide continued phone service to the existing DFAS Avaya infrastructure which currently supports all DFAS telephones and the Call Centers. The upgrade of the hardware and software that make up the Public Branch Exchange (PBX) and Interactive Voice Response (IVR) systems is needed to replace aging hardware that has outlived its life expectancy of 5 years as well as upgrade software to mitigate existing security violations with the older versions.