Inactive

The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses that have expertise in Customer Experience with a focues on Human Centered Design. Hol... The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses that have expertise in Customer Experience with a focues on Human Centered Design. Holistically, the Customer Experience (CX) Team efforts to stand up a Customer Experience Program to cultivate the Chief Information Office (CIO) culture to become customer centric and enable proactive operations through a repeatable CX driven approach and framework by supporting increased communication, collaboration, and transparency with mission partners: understand mission partner perspectives, needs, and priorities to design, deliver and measure an elevated customer experience; build an enduring, repeatable CX framework and approach to foster customer trust, collatboration, and transparency; design, and implement improved experience; and equip the workforce with customer centric behaviors and principles. QUESTIONS TO RFI SHOULD BE SUBMITTED VIA EMAIL TO BOTH THE CONTRACT SPECIALIST AND CONTRACTING OFFICER NO LATER THAN 4:00PM, ON TUESDAY, 17 NOVEMBER 2020. QUESTIONS RECEIVED AFTER 4:00PM, 17 NOVEMBER 2020 WILL NOT BE ANSWERED.