This is a Request for Information (RFI) for market research to understand commercial capabilities for modernizing customer service operations for the Total Force Service Center. The government seeks tailored capability statements on implementation, security, integration, and sustainment. Responses are voluntary and for planning purposes only, and will not result in a contract award or payment. The information gathered may be used to develop future requirements and acquisition strategies.

This is a Request for Information (RFI) for market research to understand commercial capabilities for modernizing customer service operations for the Total Force Service Center. The government is seeking tailored capability statements on implementation, security, integration, and sustainment. This is not a solicitation, and responses will not lead to a contract award or payment. The information gathered may be used to develop future requirements and acquisition strategies. No timelines, budget, or performance location are specified.