Inactive

Deliver a hands-on, on-site Quality Customer Service training course for up to 500 86th Medical Group (86 MDG) staff. The 86 MDG has implemented a new access to care process that has shifted the way t... Deliver a hands-on, on-site Quality Customer Service training course for up to 500 86th Medical Group (86 MDG) staff. The 86 MDG has implemented a new access to care process that has shifted the way the military typically provides care. The process requires staff members to interact frequently with patients via the phone and discuss the possibility of helping each patient with a virtual encounter if a face-to-face appointment is not required. The Government requires the vendor to develop and prepare a course syllabus for the Quality Customer Service training course. Training shall include relevant Customer Service topics including, but not limited to: Attitudes for Service, Manage Customer Expectations, Change Management, and Effective First Impressions.