Inactive
8(a) Set-Aside (FAR 19.8)
Notice ID:FA489720Q0005
DESCRIPTION OF SERVICES 1.1. Scope of Work. The contractor shall provide non-personal services, to include all personnel, supervision, supplies and services necessary to perform dining facility servic...
DESCRIPTION OF SERVICES 1.1. Scope of Work. The contractor shall provide non-personal services, to include all personnel, supervision, supplies and services necessary to perform dining facility services as well as preventive maintenance and equipment repair for all food service equipment at the Wagon Wheel Dining Facility located at Mountain Home Air Force Base (MHAFB) ID, as defined in this PWS, except for items specified in this PWS as Government-furnished property or services, seven days per week, 365 days a year. The contractor shall perform the requirements as listed in this PWS and conform to the standards as identified in this contract, and shall comply with the United States Food Code and any and all applicable federal, state and local laws, Department of Defense (DoD) and Air Force (AF) instructions and directives as identified by the PWS. Contractor tasks include, but are not limited to, the following: cleaning facilities, equipment, and utensils; performing cashier services; handling foods, supplies, and equipment; maintaining quality control; ensuring operator maintenance and minor/major repair of food service equipment; and in the event of contingency, perform all required tasks to include cooking, serving and replenishing food to ensure continued service. The estimated quantities of work are listed in Appendix 2, Workload Estimates. The contractor shall submit documentation upon request as identified throughout the PWS. Requests for headcounts and accounting reports and documentation for Government review shall be coordinated through the Contracting Officer's Representative (COR). 1.2 Program Overview. 1.2.1. Food Service Operations. The MHAFB food service operation consists of one full service main dining facility which includes carry out service, the Wagon Wheel Dining Facility. This facility is dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who are authorized to utilize the facility. Additionally, the Wagon Wheel Dining Facility offers boxed meals for passengers and crews in support of flying missions and to customers requesting them in support of ground operations. 1.2.2. Customer Eligibility. The primary customers at the dining facility are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in Government dining facilities at the expense of the Government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their own expense. Officers and civilians under TDY status may also be authorized to dine in the facilities. The installation commander may authorize retirees, dependents and guests to occasionally eat in the dining facilities in accordance with AFI 34-239, Food Service Management, Attachment 9. Cashiers shall refer to cashier instruction book, the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The contractor shall ensure only authorized individuals are served. Page 4 of 26 1.3. Operational Requirements and Specific Tasks. 1.3.1. Carryout (Grab ‘N' Go). The contractor shall prepare, assemble, stock, and maintain carryout items (to include: sandwiches, desserts, salads, fruits, container lunches) for each meal period (see workload estimates Appendix 2). Re-useable Container Program. The contractor shall perform the following for re-usable containers: a. Restock OZZI tokens in OZZI machine every meal period, or as needed b. Cashier shall receive tokens from customer during check-out, and place OZZI tokens in pre- determined location c. Transport container cart when no more than 75 percent full, to be washed and sanitized IAW Military Public Health standards. Return the cart to the OZZI machine once unloaded d. Replace cart liner when soiled, or as needed e. Wash and clean re-useable containers per manufacturer recommendations f. Once dry, restock the containers behind both serving lines g. Ask customers to see OZZI token before giving out re-usable container 1.3.2. Menu Boards. Post and maintain all menu boards. Before the start of the breakfast meal post menu and prices at the entrance to the dining facility for all meals during the day. Post menu and price changes within five (5) minutes of notification. 1.3.3. Table Cleaning Service. Clean and sanitize dining room tables, chairs, or benches, and replenish dining table items (napkins, salt, pepper, condiments, etc.) so they are available to all patrons without waiting. 1.3.4. Customer Service. Contractor employees shall perform all contract duties in a courteous and timely manner. 1.3.5. Service of Food. The contractor shall serve food in standard portions, as listed on the Food Service Production Log (or computer generated form) (portion size column), and the Air Force Automated Recipe Service, unless smaller portions are requested by the patron. The contractor shall prepare the pure food bar to include preparation of all produce, fresh fruits, vegetables and specialty items as directed by the food service production log or by the facility manager/shift leader. The contractor shall stock and maintain the dairy, fruits and condiments in the refrigerator. The contractor shall not remove food from the serving line until 15 minutes after the end of the posted meal periods or with authorization from the Government facility manager/shift leader; this will allow time for present patrons to have additional servings. 1.3.6. Guest Flow Rate. Provide sufficient personnel to ensure that patrons can be served at the Page 5 of 26 rate of five (5) guests per minute in main serving line and three (3) guests per minute on short order serving line or breakfast/midnight line. 1.4. Mission Essential and Contingency Services. 1.4.1. Mission-Essential Services. IAW Department of Defense Instruction (DoDI) 3020.37. Continuation of Essential Contractor Services During Crisis, and the Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined Dining Facility services under this PWS are essential and must be performed during a crisis. The Contractor shall continue providing service to the requesting organization 24 hours a day until the crisis is over. The contractor shall submit a contingency plan for operating under said conditions. This plan is due to the CO and COR within 30 days after contract award and shall include how the contractor will ensure continuation of services, contain the employee's name, address, home phone number, cell phone number, social security number, security clearance, and duty title. Contractor employees, with approved background checks will be allowed unescorted access to the installation for performance of work in a FPCONs except "Delta". The CO, PM, or COR shall notify the contractor of a "Delta" condition as soon as possible after security conditions have been implemented. . 1.4.2. The contractor shall provide service during military exercises (see Appendix 1), accident and rescue operations, civil disturbances, weather warnings, natural disasters and other emergency operations as determined by the 366th Force Support Squadron Commander. The numbers of operations may vary per year. The contractor shall respond to up to six (6) Operational Readiness Exercises or Inspections (ORE/ORI), military exercises or as needed to actual emergencies or natural disasters during an average year by extending serving hours as directed by the Contracting Officer. 1.4.3. The performance of these services is considered to be mission essential during times of crisis, national disaster, 'real world' or national security event. Should such an event occur, the CO, or COR shall verbally and in writing advise the contractor of the revised requirements and when the event has concluded. 1.4.4. Mission- essential contractor personnel shall preform all contractor-provided services listed in this PWS while the base is under emergency conditions. The anticipated workload changes during emergency situations may include, but are not limited to, changes to established duty hours, extended duty hours, increase in personnel utilizing the dining facility. Mission- essential contractor personnel may receive a short-notice requirement to report to the dining facility as military mission requirements dictate. The contractor shall provide contract- required services within two (2) hours of recall notification. 1.4.5. Extended meal service hours are listed in Appendix 1 and are a priced CLIN. However, serving hours under this provision may be increased to 24hours a day operation, and may be implemented as directed by the CO at any time as required to meet military mission requirements. The contractor shall proceed with this work upon issuance of a modification to the contract adding this requirement or upon verbal notification of the CO. Page 6 of 26 1.4.6. Contingency Services. These are operations that may increase workload, to include performance of services during military deployments, mobilizations, and surge requirements. 1.4.7. The Government will provide seven (7) calendar days notification to the contractor, in advance, to replace a specific number of military cooks and baker and the estimated duration of the requirement, which typically ranges from 14 days (for training exercises) - 179 days (for contingency operations). 1.4.8. When the Government perceives mission accomplishment is endangered, the Government may augment surge requirements beyond the capability of the contractor, after first allowing the contractor the opportunity to meet the surge. 1.5. Cashier Services. The Contractor shall perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. The contractor shall turn in funds no later than the next business day and operate the Point of Sales (POS) system provided by the Government. The contractor shall reconcile the cash drawer at the end of each meal service times. Cashiers shall utilized AF Form 1254, Register for Cash Collections, to account for all forms of money at the end of each meal. At least one cashier shall remain in place during meal periods. Cashiers shall check ID cards and orders for TDY personnel. ESM customers will present their ID cards to verify their entitlements. Cashiers must get permission from military shift leader or the dining facility manager to allow guest without ID cards to dine in the facilities. The contractor shall charge customers the correct price for their meals, register meals into the POS system or other provided accounting procedure accurately, and collect the proper amount of money from customers. Sufficient funds shall be maintained by the contractor to provide change to cash patrons. 1.5.1. The contractor shall identify all shortages and make up the difference on funds at all times (excluding box meal operations). The DFAC manager or DFAC shift leader handles all funds/cashier duties for box meal operations except for the daily deposit. The Air Force retains all overages and the contractor shall identify its discrepancies. 1.5.2. Change Fund. The contractor shall provide a $100.00 change fund for flight meal operations & Ground Support meals, which will be maintained by, and the responsibility of the military personnel from check out until check in. Military personnel shall check out the $100.00 30 minutes prior to the start of the breakfast shift and shall return the $100.00 to the contractor within 30 minutes of the start of the breakfast shift beginning the following duty day for a total of 24 hour change fund operation between meal periods. 1.6. Sanitation Requirements. The contractor shall comply with all local, state, federal and Air Force mandated sanitation requirements to include all chapters in AFI 48-116 Food Safety Program. All employees shall maintain proper hygiene and appearance, shirts shall remain tucked in during shifts, displaying a professional appearance at all times. Hats or hairnets are to be worn at all times while in the kitchen preparation and serving areas. Hair shall be tucked under the hat and not free flowing. 1.7. Housekeeping Services. The contractor shall clean those areas that immediately affect Page 7 of 26 customer service to include appearance of the dining facility. These areas include entry and exit foyers, hallways, dining rooms, serving areas, kitchens, pot and pan cleaning rooms, dishwashing rooms, employee and public lavatories, closets, garbage bin, cleaning rooms, storerooms, walk-in refrigerators and freezers, and offices. 1.7.1. Floor and Carpet Cleaning. The contractor shall clean, mop, sweep and/or vacuum, as appropriate, floors to ensure that they remain free of debris, soil, spills, slip/fall hazards and stains according to commercial standards. Caution signs shall be posted on wet floors. 1.7.2. Chair Cleaning. The contractor shall keep chairs clean at all times so that no visible debris, dirt or dust remains on chairs. 1.7.3. Wall Cleaning. The contractor shall ensure walls behind all food service equipment and serving lines are cleaned and sanitized. Contractor shall maintain walls to ensure they are free of grease and stains. Lavatories. The Contractor shall spot check lavatories before and during meal times to ensure tidiness and supplies are available. The contractor shall clean toilets, urinals, washbasins, sinks, and partitions with germicidal detergent solution. The contractor shall ensure proper cleaning of all exposed surfaces to remove deposits, stains and foreign matter, including those under fixture edges and lips. The contractor shall post daily cleaning schedule and notify Dining Facility Manager if problems exist. 1.7.4. Kitchen and Dining Area. Clean and sanitize dishes, flatware, pots, pans, all grills, ovens, kitchen, and dining areas in accordance with the US Food and Drug Administration Food Code, Tri-service food code, and manufacturers' manuals. 1.7.5. Window Cleaning. All window areas within 75 inches from the floor (6 feet, and 3 inches) shall be cleaned, dusted, and kept free of debris on a daily basis. Window areas above 75 inches will be cleaned monthly. 1.7.6. Other Housekeeping Tasks. The Contractor shall replace burned-out light bulbs and fluorescent tubes in lighting fixtures, at a height no more than 10 feet above floor and ground inside and outside of the dining facility with contractor-supplied bulbs and tubes, within 24 hours of burn-out. 1.7.7. Grounds Policing. This requirement includes grounds policing including snow and ice removal. The contractor shall clean the grounds around each facility as indicated in Appendix 4. 1.7.8. The contractor shall ensure all entrances; exits and sidewalks present a neat and clean appearance. If a safety hazard exists, the COR will notify a shift supervisor to respond to it immediately. 1.7.9. The contractor shall ensure all entrances, exits, stairs, and sidewalks leading to and from the facility (within a 100 foot radius), to include the loading docks, must be free of trash, leaves, cigarette butts, tree branches, snow and ice prior to and throughout each meal period. Tree branches which cannot be removed without assistance such as tree limbs or trees as a result of severe inclement weather will be removed by Grounds Maintenance. Notify the DFAC manager if trees or Page 8 of 26 branches need removed by Grounds Maintenance. Application of ice melt shall be accomplished after snow removal. Major Equipment Maintenance and Repair. The contractor shall provide maintenance and repairs on all incidental GFE listed in Appendix 4a. Maintenance on equipment to include: annual calibration of temperature controls for ovens, deep fryers, and all types of grills; repair of all listed equipment and replacement of component parts, hood filters, and water faucets. 1.8. Records Management: All records, files, and documents, regardless of media (e.g., paper, electronic, etc), as described in this PWS, which are the responsibility of the Contractor are the property of the Government and shall remain so upon termination or completion of the contract. 1.8.1. The contractor shall keep these item(s) current and maintain and dispose of them in accordance with the requirements established in AFI 33-322, Records Management Program, paragraph 10, AFMAN 33-363, paragraph 6.4, AFMAN 33-364, paragraph 2.10 and the Air Force Records Disposition Schedule which may be accessed from the following web address: https://www.my/af.mil/afrims/afrims/afrims/rims.cfm.4 1.8.2. Records shall be turned over to the government upon completion of the contract unless otherwise stated. All records are subject to the Freedom of Information and Privacy Act. 1.9. Hazardous Materials and Waste Management. The contractor shall assist the Government by complying with the base recycling program. This may require segregating reusable and recyclable waste materials by type. The Government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) shall be removed from the facility, by the contractor, and taken to a Government-provided dumpster. 1.9.1. Hazardous Material Inventory Material Safety Data Sheets, and Safety Data Sheets: Approval is required before bringing any hazardous materials (HAZMAT) onto the installation. Consult with the Hazardous Materials Program Manager (366 FW/A7IE) at 208-828-1684/6351 for a determination of whether or not a product is a HAZMAT and what additional requirements may be applicable/necessary. 1.9.2. Material Storage and Use. The contractor shall follow manufacturer's guidelines and professional recommendations for control of humidity, temperature, cleanliness, and materials handling. This includes hazardous materials. 1.9.3. Notification of Environmental Spills. If the contractor spills or releases any substance into the environment regardless of quantity, the contractor or its agent shall immediately report the incident to MHAFB Fire Department at 208-828-6292 and all emergencies dial 911. The liability for the spill or release of such substances rests solely with the contractor and its agent. 1.9.4. Waste. Identify, label, handle, store, and dispose of hazardous waste or debris in accordance with federal, state, and local regulations. Ensure all waste has undergone the appropriate hazardous waste determination and documentation is retained for these determinations. Do not dispose of hazardous waste on Government property. Do not discharge any waste to a sanitary sewer, storm drain, or to surface waters or conduct waste treatment or disposal on Government property without written approval of the Contracting Officer and Environmental. Consult with the Hazardous Waste Page 9 of 26 Program Manager (366 FW/A7IE) at 208-828-1684/6351 prior to disposal of any waste. 1.10. Major Equipment Maintenance and Repair. 1.10.1. The Government DFAC Manager or designated COR shall determine the classification and response time required for repairs based on the definitions below. In addition, the contractor shall initiate and complete repairs during dining facility business hours within the period of time designated below. If the repairs are not completed within the designated time frame, the contractor shall inform the DFAC manager and then submit a written explanation to the COR and CO stating why the equipment has not been repaired and the estimated date when repairs shall be completed. 1.10.1.1. Routine - Initiate within 24 hours - Repair within 96 hours after receipt of parts (if required) Normal course of action, standardized actions or procedures that are followed when an item is broken. Work stoppage is minimal. 1.10.1.2. Urgent - Initiate within 12 hours - Repair within 48 hours after receipt of parts (if required). Compelling or requiring immediate action or attention; imperative; pressing. Work stoppage is probable. 1.10.1.3. Emergency - Initiate within 1 hour - Repair within 24 hours after receipt of parts (if required). Sudden, unexpected occurrence or occasion requiring immediate action. Work has stopped and will not continue until this is resolved. 1.10.1.4. If the contractor and the Government DFAC Manager determine equipment is beyond economical repair, the contractor, in coordination with the COR shall recommend to the Contracting Officer (CO), in writing, that such equipment be replaced. The contractor shall include substantiating data to support why the recommended replacement is required. 1.10.2. The contractor shall connect and disconnect all utility lines to equipment, when required, and provide maintenance for the utility line connections. The contractor shall arrange for the repair or replacement of equipment and parts which are covered by a warranty. 1.10.3. If the price of any written single equipment repair exceeds $5000, including parts and labor, the contractor shall obtain a minimum of three (3) competitive quotes. The competitive quotes shall be submitted to the CO and COR to determine if the proposed prices are fair and reasonable. The contractor shall obtain the CO's written approval before proceeding with the repair and shall ensure the repair is completed satisfactorily. The contractor shall then be reimbursed by the Government, at actual invoice cost to the contractor, for all parts and labor used plus any related special handling costs. 1.10.4. Parts purchased for repairs and maintenance shall be of equal or greater quality to the parts replaced. The contractor shall purchase parts at the lowest price obtainable after securing cost estimates from a minimum of three (3) competitors for reasonable competition for such purchases. The contractor shall credit all discounts and rebates to the Government. Used parts, or a credit invoice for it, shall be turned in to the Government. Page 10 of 26 1.11. Preventive and Required Maintenance. Perform preventive and required maintenance IAW manufacturer's instructions on all equipment. The contractor shall submit an equipment maintenance plan to the CO NLT than 15 calendar days following contract award. At a miminum the plan shall specify when calibration of thermostatically controlled equipment shall be accomplished, when preventive maintenance is accomplished, and how maintenance and repairs are documented. The contractor shall establish and maintain a system, which will be approved by by the CO, to control, protect, preserve, and maintain all Government property. The contractor shall provide all materials and supplies necessary to perform preventive and required maintenance. The contractor shall provide maintenance documentation quarterly. 1.11.1. Equipment Loss or Damage/Replacement. The contractor shall submit written requests for replacement of Government-furnished equipment to the Food Service Officer (FSO) for processing. Such requests shall specify the reason for the replacement request. The contractor shall provide a written explanation for replacement of the equipment. The contractor shall provide a written recommendation and explanation that will prevent further loss/damage to the equipment. 1.12. Hours of Operation. 1.12.1. Normal Hours. The contractor shall maintain operating hours at the Wagon Wheel Dining Facility as listed in Appendix 1. During the required serving hours for the facility, any authorized patron may select foods from a complete menu. 1.12.2. Holidays. The Wagon Wheel Dining Facility is open on holidays, with the possibility of closure on Thanksgiving and Christmas. The contractor shall plan for increased attendance that may occur at Thanksgiving and Christmas, and additional service hours, if necessary. The Government will provide holiday schedules during Thanksgiving, the Christmas season, and other special occasions to the contractor at least five (5) calendar days before the date of the event. 1.13. Quality Control (QC). 1.13.1. Quality Control Program (QCP). The contractor shall develop and maintain a QCP m to ensure contracted services are performed IAW the PWS and other commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services. The contractor shall provide the QCP to the CO for review and approval NLT 14 calendar days following contract award. If the Government may find the QCP as unacceptable whenever the contractor's procedures do not accomplish quality control objective(s). The contractor shall revise the QCP within 10 calendar days from receipt of notice the QCP is unacceptable. 1.13.2. The contractor shall keep inspection instructions, auditing, and testing current with contract requirements. The inspection instructions, auditing, and testing shall encompass all aspects of the contract. The inspection instructions shall include specific criteria for approval and rejection of services that will be used in each inspection or audit; checklists may be used for the purpose. 1.13.3. The contractor shall maintain records of all audits and inspections and make available to the Government upon request. The Quality Assurance (QA) records shall indicate the nature of the Page 11 of 26 number of observations made, the number and type of deficiencies found, and the nature of corrective and preventive action taken as appropriate. 1.13.4. Customer Complaints: The contractor shall notify the DFAC manager of all customer complaints and or resolutions. The DFAC Manager will then submit the customer complaints and or resolutions to the COR and CO for an investigation of the complaint. The DFAC Manager contractor shall be responsible for initially validating customer complaints. The COR shall make the final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). The COR and CO shall maintain on-site records of all customer complaints and corrective actions. 1.14. Phase-Out. 1.14.1. The contractor shall perform a joint equipment inventory with the designated COR, and facility manager no later than five (5) calendar days after contract start date and no later than ten (10) calendar days prior to the completion of each period of performance, including any option periods. The contractor and COR sign a receipt for all incident equipment provided by the government. The contractor and COR shall also jointly determine the working order and condition of all equipment and document their findings on the inventory. Items of equipment missing or not in working order shall be recorded and the CO shall be notified in writing. 1.14.2. Each bidder shall submit a detailed plan describing methods they intend to employ to smoothly transition from the incumbent contractor to themselves as the potential dining facilities contractor. The plan shall be submitted in conduction with the bid proposal. The plan shall detail names of employees, positions, dates, certificates held (if applicable), and perspective employment dates. As the incumbent, shall provide continuous service while the contract is transitioning and shall complete all activities necessary for a successful transition. When necessary, the incumbent shall allow the successor access to any system for over-the shoulder observation and hands-on training. 1.15. Keys. 1.15.1. Key Security. The contractor shall sign for all keys issued and received, and shall sign and annotate on AF Form 1297. The contractor shall not duplicate keys issued by the Government without prior approval from the CO. The contractor shall establish and implement methods of ensure all keys issued to the contractor by the government are not lost or misplaced and are not utilized by unauthorized persons. The contractor shall immediately report to the COR any occurrences of lost, stolen, or duplicated keys. The contractor shall not use keys to open work areas for personnel other than contractor employees engaged in performance of duties. Upon change of contract management, the departing contractor manager shall turn in all keys to the Government Dining Facility Manager, so that keys can be re-issued. 1.15.2. Key Replacement. In the event that Government-issued keys (other than master keys) are lost, stolen, or duplicated, the contractor shall, when directed by the CO, to re-key or replace affected lock or locks at no cost to the Government. In the event a Government-issued master key is lost or duplicated due to the fault or negligence by contractor employees, all locks and keys for that Page 12 of 26 system shall be replaced at contractor expense. 1.16. Safety. The contractor shall establish a safety program. The contractor shall submit a copy of the safety program to the CO NLT 14 calendar days following contract award and as changes occur thereafter. As part of the safety program, the contractor shall establish and implement a HAZCOM (hazard communication) plan in the dining facility to inform and train employees on the proper use of chemicals specified in the incidental Government-furnished consumable supply estimates. The contractor will develop the program utilizing manufacturers' product information and Safety Data Sheets (SDS). The program shall consist of an inventory of hazardous materials used in the dining facility, manufacturers' SDS and instructions on proper use of each material, proper labels on the containers and employee training. 1.17. Training. The contractor shall train employees, maintain all training records and have them available for Government review upon request. 1.17.1. The contractor shall ensure that contract supervisors receive food handlers training from an individual designated by the Director of Base Medical Services (DBMS). 208-828-7280. This training class is approximately one hour in length. All non-supervisory employees shall be trained in food handling techniques by contract supervisors which have previously attended the food handlers training course. Refresher training is repeated annually or as necessary for personnel to be aware of their responsibilities in safe food handling. A copy of training certificates shall be forwarded to the COR and CO. 1.17.2. Contractor personnel shall attend at least two (2) hours per year of fire prevention training, provided and scheduled by the Government. The DFAC Manager will schedule the Fire training and will submit the training certificates or sign in log to the COR upon completion. 1.18. Required Meetings 1.18.1. Performance Evaluation Meetings, Conferences, and Workshops. Meet with the CO, designated COR, and other government personnel, on a periodic basis or as deemed necessary. The contractor may request a meeting with the CO when it is believed such a meeting is necessary. The government may require meeting with the contractor to discuss compliance, performance, improvement, quality, and/or training opportunities. The purpose of these meetings is to foster proactive continuous improvement by analyzing past performance problems as well as exceptional performance levels. These meetings shall review the contractor's Quality Management System (QMS) effort and the government's Quality Assurance (QA) function focusing on improving performance. The use of DOD and industry best practices and quality tools/methods should be explored and implemented whenever possible. The government shall provide meeting minutes. 1.18.2. Post Award Multi-Functional Team (MFT) Meetings. The CO, COR, Functional Commander, PM, and other government personnel, as appropriate, and the contractor will meet no less than quarterly to discuss the contractor's performance. The following issues shall be discussed, opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance and steps taken by the contractor to prevent unsatisfactory occurrences in the future. Page 13 of 26 The c...
