Inactive Total Small Business Set-Aside (FAR 19.5)

The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Airman and Family Readiness Center (A&F... The contractor will receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Airman and Family Readiness Center (A&FRC), schedule clients for A&FRC classes and provide complete and clear information that addresses most routine or procedural issues. The contractor shall be responsible for performing various clerical and administrative duties, including entering all required information and data and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. Contractor shall input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops to include sending reminder emails one week prior to class start date or time line suggested by program managers.