Inactive Total Small Business Set-Aside (FAR 19.5)

Request for Information (RFI) for an anticipated requirement to establish Offsite Central Telephone Operator Service Facility, with all associated administrative and service functions, in support of W... Request for Information (RFI) for an anticipated requirement to establish Offsite Central Telephone Operator Service Facility, with all associated administrative and service functions, in support of Walter Reed National Military Medical Center (WRNMMC) Bethesda, MD. As part of its market research, the Defense Health Agency (DHA) National Capital Region - Contracting Division (NCR-CD) is issuing this RFI to determine if there exists an adequate number of qualified interested contractors capable of proactively receiving, transferring, assessing, tracking, and monitoring all inbound calls, for 24 hours, 365 days per year, with estimated call volumes of approximately 17,905 per month or 214,869 per year