The contractor must provide secure commercial cellular voice, messaging, and data services throughout Jordan, including complete 5G coverage at the Joint Training Center and all U.S. Government facilities, plus roaming across designated countries such as Kuwait, Iraq, Egypt, Saudi Arabia, the UAE, Turkey, and others. Required capabilities include premium service plans with unlimited local voice/SMS/MMS, specified international/roaming allowances, data and MiFi plans, tethering, voicemail, advanced calling features, and SIM management/activation changes within 12 hours of written notice. The contractor must provide 24/7/365 English-language technical support, on-site support within 24 hours, emergency repair response within 24 hours, monthly network performance standards such as 99.9% availability, survivability/recovery, and mass SMS notification within 60 seconds. Administrative requirements include WAWF invoicing, an online account management portal, mid-cycle plan changes with prorated charges, JCCS registration, and a CTIP plan. The full Performance Work Statement dated 07 October 2026 is the authoritative requirements document and will be provided upon request to interested parties.

The contractor must provide secure commercial cellular voice, SMS/MMS, data, tethering, and advanced calling features throughout Jordan and designated roaming countries, including complete 5G coverage at the Joint Training Center and reliable service at U.S. Government facilities in Jordan. Required premium plans include unlimited local voice/SMS/MMS, 150 international/roaming minutes and SMS/MMS, 18 GB local and roaming data, plus additional data packs and MiFi plans. Operations require SIM activation/changes within 12 hours, 24/7 English-language support, on-site personnel within 24 hours, 99.9% monthly network availability, 98% call setup success, dropped-call rate =2%, and mass SMS notification within 60 seconds. The contractor must also provide no-cost infrastructure enhancement, network survivability/recovery, WAWF invoicing, online account management, mid-cycle plan changes, and JCCS/CTIP compliance. The full Performance Work Statement is dated 07 October 2026 and will be provided upon request to interested parties that submit a capability statement.