Inactive

Contractor shall use a subscription licensing and product delivery model to continually upgrade the platform to detect and address evolving security threats including: • Monthly security updates to ne... Contractor shall use a subscription licensing and product delivery model to continually upgrade the platform to detect and address evolving security threats including: • Monthly security updates to new product versions, RF Protocols, RF Device Database, RF Threat Vectors, and Vulnerability Patches. • Software and Firmware updates to fusion center, concentrator, and standard modules. • Contractor takes on the responsibility for any/all hardware repair and/or replacement of Sensory Arrays, Fusion Center Server, Concentrator Switches, and Concentrator Extender Switches. • There will be no added support and maintenance fees. • Annual Health Checks and Initial 1 day User Training Support for the software shall be available during service hours (09:00-17:00 Eastern Time, Monday through Friday except federal holidays) with the following support reply times: Reply means the elapse time, during service hours, between the receipt of a support call and the time in which the contractor begins support. Error Priority Support Reply Time Severity 1 60 Minutes Severity 2 60 Minutes Severity 3 24 hours Severity 4 48 hrs • Severity 1 means that the Software or Hardware is non-operational and there is no known workaround. • Severity 2 means that a problem with the Software or Hardware that causes a serios disruption which cannot be solved (temporarily) by a workaround. • Severity 3 means a non-critical problem in the software or hardware where CCOE is able to continue to the use the software or hardware and a workaround is available. • Severity 4 means a non-Severity 1,2, or 3 error. (Everything else)