Inactive

Document Type: Sources Sought Notice Solicitation Number: NB183000-21-01788 Title: ServiceNow Testing Tool The purpose of this amendment is to provide clarity of this request. Through market research ... Document Type: Sources Sought Notice Solicitation Number: NB183000-21-01788 Title: ServiceNow Testing Tool The purpose of this amendment is to provide clarity of this request. Through market research the Government has identified CapIO available from Tricentis USA Corp as a software that can meet the Government's requirement. The Government is seeking information to see if there are any other available software that are equal to the brand CapIO. Contracting Office Address Department of Commerce, National Institute of Standards and Technology (NIST), Acquisition Management Division, 100 Bureau Drive, Building 301, Room B129, Mail Stop 1640, Gaithersburg, MD, 20899-1640 The US Department of Commerce (DOC), National Institute of Standards and Technology (NIST) located in Gaithersburg, MD uses ServiceNow as a platform to provide various services to staff. To maintain the custom applications built on ServiceNow, NIST has requirements for a testing tool that can assist with automatic testing for ServiceNow applications. NIST has the need for automated testing tool to create and execute automated regression tests, and to complete end-to-end testing for business processes and functional testing of the entire platform, including out-of-box catalog items and custom applications. NIST also has the need to create test cases for all existing catalog items and custom applications. The contractor shall provide a subscription for one-year with 2 consecutive option years of ServiceNow automated testing software and one-year test case creation in accordance with the attached Performance Work Statement (PWS), dated June 10, 2021 4 pages. The test cases shall cover all existing catalog items and custom applications on the NIST ServiceNow platform. The suggested source is Tricentis USA Corp. Below is the number of test case and test steps required. Application # of Cases # of Steps Initiated from Service Portal RACO 4 160 Yes OFPM 22 250 Yes Acquisitions 6 240 Yes One Time Billing 8 40 No Monthly Billing 18 90 Yes Customer Device Billing 21 105 Yes Firewall Policy Request 5 50 Yes Rules of Behavior 3 15 Yes Web App Scanning Request 2 10 Yes REN Requests 4 30 Yes NIST-162 1 100 No Customer Survey 8 20 No Call In-Take 5 50 No SDLC 9 45 No Incident Management 8 40 No Major Incident 8 40 No Request Management 6 30 No Change Management 27 200 No Problem Management 7 70 No Service Portfolio 7 35 No Knowledge Management 10 75 No Dashboards 1 5 No Reports and Homepage 8 40 No Quota Management 8 40 No HR Awards 1 20 Yes Tech Transfer 3 50 Yes User Account Approval Service 6 30 Yes Security Waiver 4 40 Yes Catalog Items 43 430 Yes Walk up Experience 10 50 Yes Desktop Billing 7 35 Yes FWTS 9 45 No Telecom Billing 12 60 No Library Service Portal 4 20 Yes NIST-461 8 40 Yes Total 313 2600 After results of this market research are obtained and analyzed, NIST may conduct a competitive procurement and subsequently award a Purchase Order. If at least two qualified small businesses are identified during this market research stage, then any resulting competitive procurement would be conducted as a small business set-aside. NIST is seeking responses from all responsible sources, including large, foreign, and small businesses. Small businesses are defined under the associated NAICS code for this effort, 541519 Information Technology Value Resellers, with a small business size standard of 150 employees. Please include your company’s size classification and socio-economic status in any response to this notice. Instructions to Responders: Interested parties that have the capabilities to meet the Government’s basic requirements are requested to email a detailed report describing their abilities to meet all requirements to Rene Edwards @ email rene.edwards@nist.gov no later than the response date of Thursday, June 17, 2021, by 9:00am for this sources sought notice. The report should include relevant information to your capabilities including the following: Name of company(ies), their addresses, and a point of contact for the company (name, phone number, fax number and email address) that provide the services for which specifications are provided. Indication if the company(ies) are small business and social economic category(ies). Indication of whether the items required are currently on one or more GSA Schedule (i.e. Multiple Award Schedules [MAS]) contracts and, if so, the GSA MAS contract number(s) and SEWP Indication if the company(ies) can provide all, or some, of the item(s). Indication of number of days, after receipt of order that is typical for delivery of such item(s). Any other relevant information that is not listed above which the Government should consider in developing its minimum specifications and finalizing its market research.