Inactive
Total Small Business Set-Aside (FAR 19.5)
Notice ID:280-EBPL-0852
USPTO is seeking a company to provide a solution to migrate USPTO’s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration,...
USPTO is seeking a company to provide a solution to migrate USPTO’s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud CX. Please see attached RFI and PWS for more details.