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The USDA, ARS, Warmwater Aquaculture Research Unit requires a Software License and Device Warranty for the Oxford Nanopore GridION instrument. This will include Software made available for use with th... The USDA, ARS, Warmwater Aquaculture Research Unit requires a Software License and Device Warranty for the Oxford Nanopore GridION instrument. This will include Software made available for use with the GridION for an annual term. The license provides customer access to the password-protected portion of Oxford’s website containing frequently-asked questions, support forums, Epi2me Agent Documentation and MinKNOW Documentation. Upon notice by the Customer, the vendor shall use commercially reasonable efforts to fix errors in the functioning of certain Software that cause it to function other than in accordance with its applicable functional specification included in the Software Documentation. The vendor reserves the right, but is not obligated, to provide additional support at no additional cost, or for a fee to be agreed mutually by the Parties. Customer shall install patches or new releases by Oxford within (1) month after release, if not otherwise installed or updated automatically. Customer shall not interfere or otherwise prevent automatic updates of patches or new releases software. Customer agrees to install the most current release of the software within sixty (60) days of its first availability on www.nanoporetech.com if made available without additional license fees. Customer further agrees, that Oxford’s obligations under this Section 4.7are conditioned on Customer’s compliance with the foregoing hardware support. Vendor will provide the following support for the GridION for an annual term: Repair or replace certain Devices during the support period set forth in the Order, if any, except for malfunction arising from abuse, misuse, neglect, negligence, accident, improper storage or use contrary to the Documentation, Specifications or this Agreement. To the extent any repairs to such Devices cannot be made remotely, Customer agrees to ship such Devices back to vendor at vendor’s expense. Vendor will then repair or replace such Devices. In the alternative, and at Vendor’s sole discretion, Vendor may repair such Devices by sending support to Customer’s location.