Inactive

The Office of Customer Experience is seeking sources for an information collection and listening solution to enable USDA to systematically collect and analyze qualitative and quantitative data on cust... The Office of Customer Experience is seeking sources for an information collection and listening solution to enable USDA to systematically collect and analyze qualitative and quantitative data on customer/employee expectations, preferences, aversion, behaviors and sentiment analysis when interacting with the Department through multiple channels, including surveys, website analytics, social media, mail and contact/call centers. The platform must be encapsulated and able to perform all functions verbalized in Addendum A without the requirement of supplemental or additional platforms and/or software. Please indicate if you provide these services, or proposed product on a GSA contracting vehicle.